Vanessa Hufana

Coordinated daily home health schedules using WellSky while monitoring visit volumes, staffing levels, and operational metrics to support efficient service delivery. Provided real-time visit oversight and adjusted scheduling based on demand trends, managing referrals and patient intake through Salesforce with accurate documentation.

Led and managed a team of virtual medical receptionists, overseeing training, supervision, quality assurance, and performance management. Implemented process improvements, led onboarding/offboarding and recruitment, served as escalation point for complex issues, and provided performance reporting with workflow and technology recommendations.

Reviewed provider orders and clinical documentation to determine medical necessity and secure timely prior authorizations. Verified benefits and coverage, submitted and tracked requests, and followed up on pending/denied cases including appeals while maintaining compliance with payer guidelines.

Provided customer support for AT&T billing, technical concerns, and account management while meeting service and sales performance targets. Processed orders, upgrades, and service changes, resolved complaints efficiently, and maintained detailed account documentation to support customer satisfaction and retention.

Supported ESL instruction by facilitating student participation in group activities and guided discussions to improve engagement and collaboration. Assisted with instructional delivery monitoring, provided feedback to fellow educators, and completed administrative reporting using Microsoft Office.

Provided emergency care by assessing, triaging, and treating patients with urgent medical needs. Administered medications, monitored vital signs, coordinated with physicians and staff, documented patient information, and educated patients and families on treatment and follow-up care.

Earned a Bachelor of Science in Nursing from Our Lady of Fatima University in Valenzuela from 2008 to 2012.