Open to opportunities

Raizza Marie

@raizzamarie

Message

Detail-oriented medical scheduler dedicated to enhancing business efficiency.

Philippines

Message

What I'm looking for

I seek a role that values attention to detail and offers growth opportunities.

I am a versatile professional with a passion for detail and a commitment to making life easier for others. With extensive experience in medical scheduling at Medigence Health, I have successfully coordinated appointments for members across various health plans, ensuring compliance with HIPAA regulations and maintaining the confidentiality of sensitive information. My ability to manage high-volume calls while meeting key performance metrics has been instrumental in delivering exceptional customer service.

Prior to my role in medical scheduling, I served as an Administrative Assistant at The Inspection House, where I honed my organizational skills by efficiently managing inspection appointments and coordinating with agents. My leadership experience as a Team Leader at ePerformax allowed me to mentor and guide a team, fostering a collaborative environment that consistently achieved performance goals. I thrive in fast-paced settings and am adept at multitasking, ensuring that all tasks are handled with precision and care.

Experience

Work history, roles, and key accomplishments

Medical Scheduler

Medigence Health

Sep 2020 - Sep 2023 (3 years)

Scheduled members from various health plans for their Annual Wellness Visits while ensuring HIPAA compliance and maintaining confidentiality. Managed high-volume calls and coordinated appointments for both in-home and telehealth consultations.

HIPAA Customer Service Time Management Scheduling Problem Solving Communication Database Management Interpersonal Skills

Administrative Assistant

The Inspection House

Dec 2018 - Sep 2020 (1 year 9 months)

Managed inbound calls from homeowners and businesses seeking property inspections. Scheduled inspections efficiently based on inspector availability and service areas, ensuring effective communication with agents.

Scheduling Customer Service Communication Organizational Skills Problem Solving Time Management CRM Software

Team Leader

ePerformax

Oct 2017 - Dec 2018 (1 year 2 months)

Led a team of representatives, providing coaching and feedback to ensure consistent achievement of goals. Conducted performance reviews and mentoring sessions to enhance team productivity.

Team Leadership Coaching Performance Management Communication Feedback Productivity Time Management Problem Solving Interpersonal Skills

Customer Support

ePerformax

Mar 2016 - Sep 2017 (1 year 6 months)

Provided accurate product information and assisted customers with orders, returns, and exchanges. Managed inbound and outbound calls, ensuring order accuracy and customer satisfaction.