Maynard Mar

Conducted patient onboarding and registration, verified insurance eligibility and benefits, managed prior authorizations, handled billing and collections, and used AI tools to streamline clinical documentation.

Managed daily caregiver schedules, coordinated client appointments, handled last-minute call-offs, and ensured proper shift coverage while maintaining accurate documentation.

Reviewed patient medication orders, managed patient and pharmacy inquiries, coordinated with clinical staff, and handled administrative tasks including payment processing and record updates.

Reviewed loan applications for completeness and compliance, contacted applicants to resolve documentation issues, and prepared files for underwriting while maintaining confidentiality.

Supervised a team of 10 customer service representatives, provided coaching and training, monitored performance metrics, and handled escalations to ensure team goals were met.

Handled 60-70 inbound calls per shift from U.S. customers, identified sales opportunities, resolved issues, and maintained accurate customer records using CRM systems.