US Citizen based in LATAM, Ecuador (EST/ECT). I seek roles in Learning and Design, Onboarding, or Training. With 8+ years spanning SaaS expertise and academia, I am able to build high-impact training programs from scratch. I’m also open to leadership positions, managing remote teams.
Looking for a job
Vanessa Gallegos
@vanessagallegos
8+ yrs driving SaaS growth through expert Customer Onboarding & Corporate Training. Skilled at building teams & certification programs. MBA Graduate.
EcuadorWhat I'm looking for
I've led customer success and strategic account growth at Botify, HubSpot, and Unific, managing enterprise portfolios, improving retention, and translating customer feedback into product improvements. At Botify, I managed $3M in ARR across global clients including The New York Times, 3M, Grubhub, Groupon, and Avon, sustaining net retention of up to 124%.
I'm also have also been a university academic coordinator and professor and have lead a 14-member faculty team, managed 170+ active LMS courses, and taught customer success, onboarding, retention, and account-management best practices. I bring experience designing bilingual enablement programs, onboarding frameworks, and building digital learning experiences.
Experience
Work history, roles, and key accomplishments
UQ
Academic Coordinator & University Professor
Universidad San Francisco de Quito
May 2023 - May 2026 (3 years)
Led and mentored a 14-member faculty team, driving recruitment and performance evaluations. Instructed the Customer Success certification program and managed 170+ courses as an LMS expert.
Enterprise Customer Success Manager
Botify
May 2022 - Feb 2023 (9 months)
Managed a strategic enterprise portfolio of $3M ARR for global clients, sustaining a Net Retention Rate of up to 124%. Identified upsell opportunities and facilitated VoC sessions with the CPO.
VC
Founder & Business Strategy Consultant
VG Consultora
Nov 2018 - Jan 2023 (4 years 2 months)
Advised 20 startups on digital marketing, sales strategies, and customer retention. Delivered over 150 hours of consulting and training workshops for startups and SMEs.
Conducted analyses of product utilization and revenue retention across 80 B2B accounts. Designed and delivered bilingual training programs for clients across the US, Canada, and LATAM.
UN
Onboarding Specialist & Customer Success Manager
Unific
Jun 2020 - Jun 2021 (1 year)
Engineered the client onboarding framework from scratch, achieving a 97% NPS. Increased client renewals by 30% through automated marketing workflows and educational touchpoints.
CU
Digital Product & UX Lead
Cuestionarix
Jul 2015 - Nov 2017 (2 years 4 months)
Architected the complete user journey and wireframes for the platform from inception. Spearheaded focus groups and usability testing, translating feedback into UX/UI iterations.
CV
Certified International Trainer & Training Leader
Children's International Summer Villages
Jan 2007 - Sep 2016 (9 years 8 months)
Designed, implemented, and delivered leadership training programs.
Education
Degrees, certifications, and relevant coursework
UPC Barcelona
Master's Degree, Business Administration
Master's Degree in Business Administration with a minor in Coaching and Emotional Intelligence.
Universidad San Francisco de Quito
Bachelor of Arts, Communication Design
Grade: 3.8 / 4
Bachelor of Arts in Communication Design with a GPA of 3.8 out of 4.
AQ
American School of Quito
High School Diploma, General Studies
High school diploma from the American School of Quito.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EcuadorAuthorized to work in
United StatesSalary expectations
35k-100k USD
Social media
Job categories
Skills
Key Account ManagementCustomer OnboardingProduct AdoptionSaaSTeam ManagementProject ManagementLeadership DevelopmentEmotional IntelligenceCoachingCustomer SuccessAccount ManagementCustomer RetentionCustomer ExperienceDigital MarketingVoice Of CustomerProduct RoadmapLMSD2LB2BCRMEcommerceMarketing AutomationUser ExperienceUser Interface DesignUsability TestingUser ResearchHubSpot Client ManagementHubSpotTeachingTraining and DevelopmentPeople ManagementOnboardingOnboarding ProgramsOnboarding coordinationOnboarding And OffboardingOnboarding and SupportOnboarding DesignOnboarding ManagementOnboarding strategyOnboarding Materials Design
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