Patricia User

Led a project for the comprehensive recovery of a commercial asset, covering operations, legal structure, and business viability. Successfully negotiated a new lease agreement with a 70% increase over the previous contract.

Project for the comprehensive recovery of a commercial asset: operations, legal structure, and business viability.
+ Successfully negotiated a new lease agreement, achieving a 70% increase over the previous contract.
+ Led legal and documentation management to optimize ownership and formalization of the commercial property.
+ Drove operational reactivation of the space, aligning business goals wit

Managed relationships with 15 educational institutions across Chile, Peru, and Argentina, overseeing 30+ product implementations and maintaining a client retention rate close to 90%. Acted as a key liaison between clients and internal teams, identifying pain points that led to product, UX, and support improvements.

A SaaS EdTech startup focused on driving digital transformation and operational efficiency in higher education institutions.
+ Managed relationships with 15 educational institutions across Chile, Peru, and Argentina, overseeing 30+ product implementations and maintaining a client retention rate close to 90%.
+ Acted as a key liaison between clients and internal teams, identifying pain points that

Redesigned the remote Marketing & Operations course experience using participatory learning dynamics. Improved engagement and learning outcomes, earning a top teaching evaluation score (19/20).

+ Redesigned the remote Marketing & Operations course experience using participatory learning dynamics.
+ Improved engagement and learning outcomes, earning a top teaching evaluation score (19/20).

Promoted from Project Manager to Client Program Manager, overseeing a customer base of 10K–20K users. Identified critical inefficiencies in the device replacement process and coordinated operational improvements, increasing compliance from 90% to 98%.

U.S.-based company providing insurance and extended warranty services for consumer technology products.
+ Promoted from Project Manager to Client Program Manager, overseeing a customer base of 10K–20K users.
+ Identified critical inefficiencies in the device replacement process and coordinated operational improvements, increasing compliance from 90% to 98% and enabling more accurate response times

+ SAT (Municipalidad de Lima)
Local tax agency managing revenue and citizen services for the Municipality of Lima.
Co-designed the Electronic Government Plan for tax processes by interviewing key stakeholders. Proposed digitalization solutions to increase efficiency and improve citizen service delivery.

+ US Commercial Office
U.S. government office that promotes exports and partnerships with loca

Co-designed the Electronic Government Plan for tax processes by interviewing key stakeholders. Facilitated business connections between U.S. and Peruvian SMEs, conducting market research and providing personalized consulting.

Spearheaded operations of the new e-commerce department, overseeing customer service, logistics, and fulfillment. Enhanced e-commerce customer experience by overhauling call center operations, leading to a 50% increase in service levels.

+ Spearheaded operations of the new e-commerce department, overseeing customer service, logistics, and fulfillment to ensure a seamless shopping experience across online and phone sales channels. Managed a diverse team of 10, reporting to the eCommerce Director.
+ Enhanced e-commerce customer experience by overhauling call center operations, leading to a 50% increase in service levels and signific

+ Spearheaded technology and change management projects in Puerto Rico, Louisiana, and New York, enhancing digital transformation and operational efficiency for government clients. Fostered strong relationships with stakeholders, improving client engagement and satisfaction.
+ Conducted a comprehensive audit of Puerto Rico's Department of Public Health personnel allocation, optimizing resource dis

Spearheaded technology and change management projects in Puerto Rico, Louisiana, and New York, enhancing digital transformation and operational efficiency for government clients. Conducted a comprehensive audit of Puerto Rico's Department of Public Health personnel allocation.

Activities and societies: Internship at Brown-Forman (Jack Daniel's); Leadership roles in Yoga Club and LAHIMA (Latin student network).

MBA with focus on Marketing and International Business. Internship at Brown-Forman (Jack Daniel's) and leadership roles in Yoga Club and LAHIMA.

Activities and societies: Half scholarship / top 20% of class; Programmer at the University's Computing Center; Member of the Scuba Diving student club.

Bachelor of Science in Systems Engineering. Received half scholarship and ranked in top 20% of class.

Activities and societies: Graduate Research Assistant at the business school.

Master of Science in Information Systems. Served as a Graduate Research Assistant at the business school.