Open to opportunities

Judith Daguman

@judithdaguman

Customer Success leader driving LMS adoption, retention, and renewals through value realization and executive alignment.

United States

Message

What I'm looking for

I’m looking for an EdTech/SaaS Customer Success role where I can own renewals and expansion through measurable adoption and value realization, partner closely with product and sales, and lead executive business reviews that drive long-term outcomes.

I’m a Customer Success and EdTech solutions professional with “6 + years in SaaS LMS” and “10+ years in the education sector.” I specialize in driving measurable outcomes across the full lifecycle—“pre-sale discovery and solution design” through post-sale success planning, Executive Business Reviews, risk mitigation, and expansion.

Across “75+ strategic accounts” and enterprise/mid-market LMS portfolios, I build renewal readiness by defining success metrics, delivering utilization reporting, and facilitating stakeholder value reviews that “directly inform renewal decisions and executive alignment.” I’m known for strengthening adoption and churn protection—“50%+ improvement in post-sale utilization” through structured interventions and executive re-engagement.

I also bring a strong technical and consultative edge: I lead discovery and solution design, map customer goals to configuration options and implementation roadmaps, and improve implementation success through governance, milestone tracking, and schedule compliance. I partner cross-functionally—“translating the voice of the customer to product, sales, and services”—and contribute to expansion, including “$150,000 in influenced revenue,” while coaching teams and delivering workshops for hundreds of educators.

Experience

Work history, roles, and key accomplishments

Private Schools Lead

Khan Academy

Mar 2025 - Apr 2026 (1 year 1 month)

Owned a portfolio of 75+ private school accounts, driving adoption, retention, and expansion across ~300 teachers and administrators. Improved post-sale utilization by 50%+ through targeted interventions, led Executive Business Reviews for executive stakeholders, and achieved 75% of KPI targets within the first 9 months.

& Customer Success SaaS LMS Adoption Executive Business Review Stakeholder Management

Solutions Architect & CSM

CYPHER Learning

Dec 2020 - Mar 2025 (4 years 3 months)

Owned post-sale success for enterprise and mid-market LMS accounts in APAC, improving retention by ~5% through best-practice enablement and proactive risk management. Led discovery and solution design, increased implementation success rate by ~5% via governance and milestone tracking, and influenced $150,000 in expansion revenue through technical validation and solution alignment.

& Customer Success LMS Implementation Solutions Architecture Workshop Facilitation MEDDPICC

English Teacher (SHS)

Asia Pacific College

Aug 2020 - Nov 2020 (3 months)

Provided SHS English instruction and supported student learning aligned to course goals during the academic term.

Lesson planning Classroom Instruction Curriculum Alignment Student Support Educational Assessment Communication Skills Student Engagement

English Teacher (SHS)

De La Salle University – Dasmarinas

Aug 2018 - Jul 2020 (1 year 11 months)

Provided SHS English instruction and facilitated classroom activities to support student progress through the academic year(s).

Lesson planning Classroom Instruction Curriculum Alignment Student Engagement Educational Assessment Communication Skills

English Teacher (SHS)

Colegio San Agustin – Makati

Jun 2016 - Apr 2018 (1 year 10 months)

Provided SHS English instruction, supporting delivery of lessons and classroom learning objectives for students.

Lesson planning Classroom Instruction Curriculum Alignment Student Support Educational Assessment Communication Skills Student Engagement

Academic Coordinator & Teacher

Aguinaldo International School

May 2013 - Jun 2016 (3 years 1 month)

Designed curriculum, facilitated instruction, and coordinated academic programs with faculty support as Academic Coordinator. Supported academic planning to help ensure consistent delivery of programs and instructional support.

Curriculum Design Lesson planning Academic Coordination Program Coordination Student Support