Vanessa Cox
@vanessacox
I resolve customer concerns across phone, email, chat, billing, and reservations.
JamaicaWhat I'm looking for
I've supported customers at ARISE, Teleperformance, Hinduja Global Solutions, and STARTEK across cruise reservations, billing, accounts, orders, and service concerns. I use phone, email, and chat support to provide clear information, resolve issues, and maintain positive customer experiences.
My background also includes purchasing, inventory, data entry, supplier records, and administrative reporting at General Food Supermarket and Brooklyn Supermarket. I'm comfortable working remotely and in fast-paced environments while meeting QA, AHT, CSAT, sales, and customer satisfaction goals.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
ARISE
Dec 2025 - Jan 2026 (1 month)
Assisted customers with cruise reservations, booking changes, and cancellations. Resolved booking, billing, and travel-related questions while maintaining accurate customer records.
Purchase Assistant / Data Clerk
General Food Supermarket
Jul 2024 - Nov 2025 (1 year 4 months)
Processed purchase orders and maintained accurate supplier records. Updated inventory information and prepared purchasing and inventory reports.
Data Entry Clerk / Receiving Assistant
Brooklyn Supermarket
Oct 2023 - Jun 2024 (8 months)
Maintained accurate inventory and receiving records. Verified incoming deliveries against purchase orders and entered information into company databases.
Handled high volume inbound customer interactions in a fast-paced remote environment. Assisted with billing, account management, product concerns, and technical support.
Customer Service & Sales Representative
Hinduja Global Solutions
Jun 2019 - Sep 2022 (3 years 3 months)
Assisted customers with account questions, service requests, and general concerns. Processed orders, payments, and account updates accurately.
Provided customer support through email and live chat. Responded to questions regarding orders, billing, accounts, and services.
Education
Degrees, certifications, and relevant coursework
Vanessa hasn't added their education
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Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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