Anna Thomas
@annathomas
Customer Service professional with 7+ years resolving inquiries and improving customer experiences.
JamaicaWhat I'm looking for
I’m a highly motivated customer service professional with over seven years of work experience, backed by a strong foundation in managing customer inquiries and resolving issues efficiently in fast-paced environments. I deliver customer support via phone and email, while consistently meeting performance targets and addressing customer needs.
I’m especially proud of how I track and document inbound support requests to ensure accurate issue reporting, and I bring strong analytical, problem-solving, and decision-making abilities to every case. I also strengthen my impact through clear communication, conflict resolution, and multitasking—always focused on supporting the organization and my own continued growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Influx Inc
Jan 2023 - Present (3 years 2 months)
Processed and resolved a high volume of customer inquiries while meeting performance targets. Provided support via phone and email and tracked/documented requests to ensure accurate issue reporting.
Customer Service Representative
Happy Customers
Jan 2020 - Jan 2022 (2 years)
Handled a high volume of customer inquiries and service requests, resolving issues efficiently. Identified customer concerns, provided timely phone/email support, and accurately tracked/documented incoming requests.
Marketing Assistant & Clerk
Kirk FP Group of Companies
Jan 2016 - Jan 2019 (3 years)
Maintained accurate customer records using electronic data entry and supported document organization and filing. Assisted with preparing promotional items for in-store campaigns and communicated with customers to confirm charitable participation.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Science
2023 - 2025
Bachelor of Science program at the University of the West Indies from 2023 to 2025.
Caribbean Advanced Proficiency Examination (CAPE)
Caribbean Advanced Proficiency Examination (CAPE), Sociology (CAPE)
2020 - 2022
Grade: III, II
Completed CAPE Sociology with grades III and II during 2020–2022.
Caribbean Advanced Proficiency Examination (CAPE)
Caribbean Advanced Proficiency Examination (CAPE), Communication Studies (CAPE)
2020 - 2022
Grade: III
Completed CAPE Communication Studies with a grade of III during 2020–2022.
Caribbean Advanced Proficiency Examination (CAPE)
Caribbean Advanced Proficiency Examination (CAPE), Computer Science (CAPE)
2020 - 2022
Grade: IV, IV
Completed CAPE Computer Science with grades IV and IV during 2020–2022.
Caribbean Advanced Proficiency Examination (CAPE)
Caribbean Advanced Proficiency Examination (CAPE), Environmental Science (CAPE)
2020 - 2022
Grade: III, IV
Completed CAPE Environmental Science with grades III and IV during 2020–2022.
Caribbean Advanced Proficiency Examination (CAPE)
Caribbean Advanced Proficiency Examination (CAPE), Caribbean Studies (CAPE)
2020 - 2022
Grade: II
Completed CAPE Caribbean Studies with a grade of II during 2020–2022.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), Information Technology (CSEC)
2016 - 2019
Grade: II
Completed CSEC Information Technology with a grade of II during 2016–2019.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), Social Studies (CSEC)
2016 - 2019
Grade: II
Completed CSEC Social Studies with a grade of II during 2016–2019.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), Integrated Science (CSEC)
2016 - 2019
Grade: II
Completed CSEC Integrated Science with a grade of II during 2016–2019.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), English Language (CSEC)
2016 - 2019
Grade: I
Completed CSEC English Language with a grade of I during 2016–2019.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), Mathematics (CSEC)
2016 - 2019
Grade: III
Completed CSEC Mathematics with a grade of III during 2016–2019.
Marymount High School
Caribbean Secondary Education Certificate (CSEC), Spanish (CSEC)
2016 - 2019
Grade: III
Completed CSEC Spanish with a grade of III during 2016–2019.
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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