Open to opportunities

Vanessa Arguelles

@vanessaarguelles

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Dedicated Sales and Operations Professional with proven sales success.

Canada

Message

What I'm looking for

I am looking for a role that fosters growth and values strong client relationships.

I am a dedicated Sales and Operations Professional with over 5 years of experience driving sales and building strong customer relationships. My proven track record of consistently exceeding sales targets in fast-paced, competitive environments showcases my ability to identify customer needs and deliver compelling product presentations. I pride myself on my excellent interpersonal and communication skills, which allow me to thrive both independently and as part of a team.

In my current role as Interim Center Manager at HairClub, I collaborate closely with senior leadership to improve operational efficiency and drive performance improvements across multiple centers. I have successfully coached and trained new managers and employees, ensuring they achieve productivity goals quickly. My commitment to fostering a positive work environment has contributed to employee retention and overall business success.

With a strong background in consultative selling and client relationship management, I have developed effective strategies to optimize center performance and enhance customer satisfaction. I am passionate about continuous professional growth and dedicated to delivering exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Interim Center Manager

Current

HairClub

Dec 2020 - Present (4 years 5 months)

Oversaw management of multiple centers, improving operational efficiency and performance. Provided training and coaching to new managers and employees, ensuring smooth onboarding and productivity. Collaborated with senior leadership to develop strategies for employee retention and performance optimization.

Operational Management Employee Development Performance Optimization Strategic Planning Leadership Coaching Data Analysis Customer Relationship Management Team Collaboration Problem Solving

Current

Client Relationship Manager

Current

HairClub

Jan 2020 - Present (5 years 4 months)

Served as the main point of contact for clients, addressing inquiries and maintaining accurate account information. Collaborated with the team to expand the client base and enhance the overall client experience.

Client Management Communication Relationship Building CRM Systems Business Development Customer Experience Problem Solving Data Management Team Collaboration

Center Manager

HairClub

Jan 2022 - Apr 2024 (2 years 3 months)

Managed daily operations of a busy center, ensuring high-quality service delivery. Led a team, handled customer inquiries, and implemented strategies to optimize performance and member retention. Conducted product presentations and managed payroll processes.

Team Leadership Customer Service Sales Management Inventory Management Conflict Resolution Consultative Selling Performance Metrics Negotiation

Collision Counsellor

North York Collision Reporting Centre

Jan 2017 - Jul 2019 (2 years 6 months)

Provided support to clients post-collision, guiding them through insurance processes and maintaining data privacy. Worked in a multidisciplinary team to prepare invoices and validate reports for insurance companies.

Customer Service Data Privacy Team Collaboration Communication Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

George Brown College

Certification, Digital Marketing

2023 -

Completed a certification in Social Media Digital Marketing, gaining skills in digital marketing strategies, social media platforms, and content creation.

George Brown College

Diploma, Social Work

2015 - 2017

Completed a Diploma in Social Work, focusing on the principles and practices of social work, including client assessment, intervention strategies, and community resources.