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Diana Rivero

@dianarivero

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Account management and sales operations at ILAC Education Group, tracking performance across international markets.

Canada

Message

At ILAC Education Group, I supported sales stakeholders and agency partners across international markets, coordinating follow-up and business operations. I monitored sales and operational KPIs and developed Excel reports to support performance monitoring and business decisions.

I coordinated cross-functional initiatives, followed up on deliverables, and supported process improvements. I also consolidated information across countries, regions, and agencies to support market planning and stakeholder communication.

Earlier, I managed sales, operations, customer relationships, purchasing, and inventory at Coquine. Across my work in Canada, the United States, and Latin America, I’ve supported account relationships, sales operations, and business planning.

Experience

Work history, roles, and key accomplishments

Sales Projects & Operations Support

ILAC Education Group

Aug 2022 - Jan 2026 (3 years 5 months)

Supported relationships and coordination with sales stakeholders and agency partners across international markets, monitoring performance and developing Excel-based reports.

Excel Pivot Tables V Lookups KPI Reporting Cross functional Coordination Process Improvement Data Analysis

Residence Manager

ILAC Education Group

Sep 2021 - Jul 2022 (10 months)

Coordinated day-to-day operations, performance tracking, and service delivery in a fast-paced international environment, monitoring operational metrics and coordinating solutions.

Operations Management Performance Monitoring Stakeholder Coordination Problem Solving

Head of Homestay & Residences

ILAC Education Group

Jan 2020 - Aug 2021 (1 year 7 months)

Coordinated operational planning and performance across accommodation programs, analyzing data to identify trends and leading process improvements.

Operational Planning Data Analysis Process Improvement Stakeholder Coordination

Homestay Coordinator

ILAC Education Group

Dec 2014 - Jan 2020 (5 years 1 month)

Coordinated end-to-end placement operations, matching international students with host families while managing multiple stakeholders and maintaining accurate operational information.

Operations Coordination Stakeholder Management Data Management Service quality

Owner / Fashion Retail & Business Development

Coquine

May 2011 - May 2016 (5 years)

Managed sales, operations, customer relationships, purchasing, inventory, and financial administration for a fashion and jewelry business, monitoring performance to support growth.

Sales Management Operations Customer Relationships Inventory Management Financial administration

Field Sales & Marketing Representative

Mosaic Sales Solutions

Oct 2014 - Dec 2014 (2 months)

Represented client brands in customer-facing sales and marketing activities, collecting field insights and customer feedback to support objectives.

Sales Marketing Customer Engagement Feedback Collection

Sales Administration Manager

Grupo Rifel C.A.

Oct 2010 - Dec 2011 (1 year 2 months)

Supported sales operations, order management, and logistics coordination, monitoring the order-to-delivery process and resolving operational issues.

Sales Operations Order Management Logistics Coordination Problem Solving

Pre-Sales Engineer

Telefónica Movistar

Mar 2004 - Apr 2008 (4 years 1 month)

Partnered with Sales Representatives throughout the enterprise sales cycle, providing technical and business support to advance and close telecommunications opportunities.

Pre Sales Technical Support Sales Support Opportunity Tracking

IBS Coordinator & System Development Manager

DIRECTV

Aug 1998 - Dec 2003 (5 years 4 months)

Coordinated cross-functional technology and business projects, managing timelines, milestones, budgets, risks, and stakeholder follow-up, supporting process improvement initiatives.

Project Management Cross functional Coordination Process Improvement Budget Management Risk Management