Open to opportunities

Mae Lazarte

@maelazarte

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Detail-oriented administrative professional with 14 years of experience.

Canada

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a detail-oriented and proactive administrative professional with over 14 years of experience supporting high-volume sales operations and cross-functional teams. My expertise lies in auditing and processing claims, creating detailed reports, and ensuring compliance with financial and promotional programs. I have a proven track record of training staff, resolving escalations, and optimizing administrative workflows in fast-paced environments.

In my most recent role as Sales Operations & Administration Manager at EMBLEM Developments, I managed a team of three administrative staff, enhancing system workflows and resolving internal escalations in sales platform processes. I have successfully created and maintained reporting dashboards for senior leadership, ensuring that all operations align with organizational goals. My experience at Marlin Spring Developments further solidified my skills in managing internal and external teams, directing sales admin processes, and maintaining compliance across various programs.

Throughout my career, I have demonstrated my ability to coordinate projects effectively, optimize campaign performance, and produce strategic reports that inform decision-making. I am passionate about leveraging my skills to contribute to a dynamic team and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Sales Operations & Administration Manager

EMBLEM Developments

Aug 2024 - Feb 2025 (6 months)

Managed a team of 3 administrative staff, enhancing system workflows and resolving internal escalations in sales platform processes. Audited internal sales and program documentation to ensure accuracy and compliance.

Sales Operations Workflow Optimization Auditing Escalation Management SOP Development Data Reporting Financial Compliance CRM ERP Systems

Sales Operations Manager

Marlin Spring Developments

Aug 2019 - Jul 2024 (4 years 11 months)

Managed internal and external administrative teams to ensure alignment with operational standards, documentation accuracy, and overall program expectations. Directed end-to-end sales admin processes, handling escalations and overseeing contract compliance.

Sales Administration Compliance Claims Processing Accrual Monitoring Stakeholder Management Financial Reporting CRM ERP Systems

Marketing Project Manager

Condos.ca

Jan 2018 - Dec 2019 (1 year 11 months)

Coordinated digital media projects with sales and marketing, optimizing campaign performance and customer outreach. Produced reports and dashboards used for strategic decisions by senior stakeholders.

Campaign Optimization Marketing Communications SOP Development Data Reporting Dashboards Stakeholder Management Sales Support Project Management Content Creation

Head Sales Administrator

Cornerstone Marketing Realty Inc.

Jan 2016 - Dec 2017 (1 year 11 months)

Processed sales contracts and managed file audits to ensure document accuracy and compliance. Maintained sales reporting systems and provided weekly reports to management.

Compliance Sales Reporting Data Management Administrative Support CRM Microsoft Excel

Operations Coordinator

Foodora

Jan 2015 - Dec 2016 (1 year 11 months)

Managed administrative workflows including payments, support communications, and partner inventory systems. Contributed to a 10% improvement in service performance by refining operational and support strategies.

Payment Processing Inventory Management Performance Improvement Data Reporting Process Optimization Logistics

Administrative Assistant & Receptionist

Daniels Corp.

Jan 2011 - Dec 2015 (4 years 11 months)

Generated daily and weekly sales traffic and administrative reports. Supported sales staff with document preparation, purchase agreement reviews, and client signings.

Sales Reporting Administrative Support document preparation Client Signings Data Entry Microsoft Office CRM

Education

Degrees, certifications, and relevant coursework

Sheridan College

Certificate, Digital Communications

Obtained a Certificate in Digital Communications, developing skills in various aspects of digital media and communication strategies.

BrainStation

Certificate, Digital Marketing Strategies

Earned a Certificate in Digital Marketing Strategies, focusing on key principles and practices of digital marketing.

DataCamp

Certificate, Intermediate SQL

Completed a Certificate in Intermediate SQL, enhancing data management and query skills.

University of Toronto

Honours Bachelor of Arts, Digital Enterprise Management

Completed an Honours Bachelor of Arts degree with a focus on Digital Enterprise Management. Gained expertise in managing digital initiatives and understanding the intersection of technology and business.