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Vanesa MastromarinoVM
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Vanesa Mastromarino

@vanesamastromarino

Service Delivery Manager | AI Conversation Design & UX Writing | Project Management |

Argentina
Message

What I'm looking for

I am looking for opportunities that allow me to leverage my localization expertise while exploring innovative technologies and methodologies.

With over 9 years of experience managing complex cross-functional teams and global accounts, I bridge the gap between technical operations and human-centric language design. My background in the localization industry has evolved into a passion for Conversation Design and AI Project Management, focusing on how users interact with language in digital ecosystems. My expertise lies at the intersection of operational excellence and user experience:

• Strategic Delivery: Proven track record managing high-priority service initiatives and post-sales customer journeys for Fortune 500 companies using Agile and Waterfall methodologies.
• Conversational AI & UX: Crafting natural, culturally relevant dialogues for AI-driven interfaces. I leverage my native-level Spanish and Portuguese (5 years in Brazil) to ensure tone and intent are preserved across borders.
• Data-Driven Leadership: Skilled in KPI monitoring, resource allocation, and dashboard creation to drive 100% SLA compliance and process optimization.
Currently deepening my technical stack with Data Analytics (IBM) and Prompt Engineering (Google/PMI), I am looking to apply my "Trusted Advisor" mindset to roles in AI Operations, UX Writing, or Conversation Design where managing the project is as important as designing the experience.

Core Tech: Jira, Asana, Salesforce, Prompt Engineering, Agile (Scrum/Kanban).

Experience

Work history, roles, and key accomplishments

NCI Translations logoNT
Current

Localization Project Manager

NCI Translations

Sep 2025 - Sep 2025 (0 months)

Manage multiple localization projects simultaneously, ensuring delivery within scope, deadlines, and quality standards
Coordinate cross-functional teams including linguists
Plan project timelines, allocate resources, and monitor progress using project tracking tools
Maintain direct communication with clients, aligning deliverables with business expectations

GI

Localization Project Manager

Globalization Partners International

May 2025 - Jul 2025 (2 months)

Coordinated short-term, high-priority localization initiatives with tight deadlines
Managed stakeholder communication and ensured alignment on scope and deliverables
Contributed to process improvements and workflow optimization

Education

Degrees, certifications, and relevant coursework

National University of Córdoba logoNC

National University of Córdoba

Bachelor's Degree, English Studies

Bachelor's Degree in English Studies from the Faculty of Languages, focusing on language proficiency and translation skills.

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