Vanesa Mastromarino
@vanesamastromarino
Service Delivery Manager | AI Conversation Design & UX Writing | Project Management |
What I'm looking for
With over 9 years of experience managing complex cross-functional teams and global accounts, I bridge the gap between technical operations and human-centric language design. My background in the localization industry has evolved into a passion for Conversation Design and AI Project Management, focusing on how users interact with language in digital ecosystems. My expertise lies at the intersection of operational excellence and user experience:
• Strategic Delivery: Proven track record managing high-priority service initiatives and post-sales customer journeys for Fortune 500 companies using Agile and Waterfall methodologies.
• Conversational AI & UX: Crafting natural, culturally relevant dialogues for AI-driven interfaces. I leverage my native-level Spanish and Portuguese (5 years in Brazil) to ensure tone and intent are preserved across borders.
• Data-Driven Leadership: Skilled in KPI monitoring, resource allocation, and dashboard creation to drive 100% SLA compliance and process optimization.
Currently deepening my technical stack with Data Analytics (IBM) and Prompt Engineering (Google/PMI), I am looking to apply my "Trusted Advisor" mindset to roles in AI Operations, UX Writing, or Conversation Design where managing the project is as important as designing the experience.
Core Tech: Jira, Asana, Salesforce, Prompt Engineering, Agile (Scrum/Kanban).
Experience
Work history, roles, and key accomplishments
Localization Project Manager
NCI Translations
Sep 2025 - Sep 2025 (0 months)
Manage multiple localization projects simultaneously, ensuring delivery within scope, deadlines, and quality standards
Coordinate cross-functional teams including linguists
Plan project timelines, allocate resources, and monitor progress using project tracking tools
Maintain direct communication with clients, aligning deliverables with business expectations
Localization Project Manager
Globalization Partners International
May 2025 - Jul 2025 (2 months)
Coordinated short-term, high-priority localization initiatives with tight deadlines
Managed stakeholder communication and ensured alignment on scope and deliverables
Contributed to process improvements and workflow optimization
Managed complex localization projects tailored to client needs, handled invoicing tasks, and coordinated various divisions to ensure smooth project execution.
Localization Project Manager
Acclaro - US
Nov 2018 - Oct 2023 (4 years 11 months)
Led the planning and execution of diverse localization projects, managed resources effectively, mentored new project managers, and ensured client satisfaction through detailed reporting.
Receptionist – Office Manager
AEC Resources
Nov 2017 - Nov 2018 (1 year)
Managed international travel arrangements and visa procedures, ensuring smooth operations for the office.
HR Assistant
Projects Abroad
Jun 2017 - Oct 2017 (4 months)
Conducted recruitment and interviews in English, managed HR paperwork, and facilitated onboarding and termination processes.
Localization Project Manager
TBO - Argentina
May 2015 - Aug 2016 (1 year 3 months)
Orchestrated short-term localization projects, ensured resource availability, managed budgets, and maintained high linguistic quality standards.
Operations Executive
Universidad Empresarial Siglo 21
Aug 2012 - May 2015 (2 years 9 months)
Organized postgraduate programs and managed logistical arrangements to ensure a high-quality academic experience.
Academic Coordinator
UBP, Center for International Relations
May 2011 - Aug 2012 (1 year 3 months)
Recruited international students, managed their academic integration, and coordinated cultural activities and internships.
Housing Coordinator
UBP, Center for International Relations
Dec 2009 - May 2011 (1 year 5 months)
Managed housing arrangements for international students and facilitated student-tutor programs.
Customer Service Representative
Task Solutions Call Center
Jan 2007 - Nov 2009 (2 years 10 months)
Provided customer support for cellular service users, managing inquiries and resolving issues efficiently.
English Teacher
Self Employed
Apr 2004 - Nov 2007 (3 years 7 months)
Instructed Business English and prepared students for international exams, conducting specialized conversation courses and workshops.
Education
Degrees, certifications, and relevant coursework
National University of Córdoba
Bachelor's Degree, English Studies
Bachelor's Degree in English Studies from the Faculty of Languages, focusing on language proficiency and translation skills.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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