Alejandro Garcia
@alejandrogarcia1
Customer service professional skilled in CRM, data analysis, and improving customer experience.
ColombiaWhat I'm looking for
I am a customer service professional with hands-on experience resolving complex client inquiries and improving customer satisfaction through efficient call management and accurate account support.
I have supported customers remotely for companies such as Dell, Mindy Support, and Continuum BPO, using CRM tools to document tickets, troubleshoot issues, and collaborate with cross-functional teams to deliver timely solutions.
I am studying Software Engineering (Bachelor of Systems Engineering) and trained in Power BI (including DAX) and Microsoft 365, which I apply to analyze data and optimize administrative and service processes.
I am committed to driving customer satisfaction and loyalty by combining technical aptitude, problem-resolution skills, and bilingual communication in English and Spanish.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Dell
Jun 2025 - Feb 2026 (8 months)
Resolved complex client inquiries by diagnosing issues and coordinating with cross-functional teams, improving customer satisfaction scores and increasing user proficiency through product education.
Support Agent
Mindy Support
Jan 2025 - Mar 2025 (2 months)
Managed inbound customer tickets using CRM tools with precise documentation and resolved account issues by collaborating with internal departments to deliver prompt, accurate solutions.
Customer Service Representative
Continuum BPO
Mar 2024 - Jul 2024 (4 months)
Processed customer interactions via phone and maintained profiles in CRM, providing account support and troubleshooting to resolve inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
National Open and Distance University (UNAD)
Bachelor of Systems Engineering, Systems Engineering
2024 -
Pursuing a Bachelor of Systems Engineering at UNAD focusing on software engineering concepts and CRM-related technologies.
Santa Teresa High School
High School Diploma, Secondary Education
2009 - 2014
Completed secondary education with a High School Diploma at Santa Teresa High School in Villavicencio, Meta.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
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