Vandana S

At Cheerio AI, I lead Client Success for Managed Services accounts including Apollo, Vodafone, SRMB Steel, Anytime Fitness, SSFL, and InstaAstro. I oversee daily operations, revenue pacing, renewals, client wallet top-ups, support escalations, SLA compliance, and expansion revenue.

I build Monthly Client Success Review decks, analyze NPS feedback, and turn service insights into improvements that protect satisfaction and retention. I also negotiate annual renewals, reconcile invoicing and GST filings, and support team planning, hiring reviews, and CRM revenue tracking.

Previously at SocialSinQ, I led 30+ Social Media Managers and managed 10–25 client accounts at a time. I owned client escalations, delivery timelines, KPI reporting, analytics reviews, contract renewals, and process improvements across onboarding and account operations.

My foundation in digital marketing includes social strategy, content, performance reporting, market research, lead generation, community engagement, and SEO support for independent clients and agencies.