Himani Tyagi

At Apsona, I manage end-to-end customer success operations across onboarding, issue resolution, billing coordination, and renewals tracking. I've resolved 2,500+ customer, sales, and billing cases while maintaining CSAT above 4.5/5 and churn below 12%.

I build practical systems that improve the customer experience, including automated communication workflows, renewal-gap frameworks, and operating processes for invoicing, partner orders, and lead data quality. My sales support across upsell and new business has influenced $70,000+ in revenue, and I've trained and onboarded 7+ team members.

Previously at The Media Ant, I owned client onboarding, influencer planning, campaign execution, and relationship management for regional and national brands. I ranked among the Top 5 performers in Q4 with a 42% conversion rate and 12–15% campaign margins, and launched LinkedIn influencer campaigns generating ₹10L per month in recurring revenue.

I'm motivated by solving customer and operational challenges, building long-term partnerships, and continuously improving the way teams deliver results.