Akshay Ghormade

Managed post-onboarding relationships for 237+ domestic and international clients, acting as the primary contact for ongoing account success. Aligned platform capabilities with customer goals to support product adoption and faster time-to-value.

Managed a portfolio of 658+ customers with an 82% active rate, identifying engagement and growth opportunities. Supported renewals and expansion through proactive engagement and value-focused business reviews.

Managed key accounts across India, building stakeholder relationships and identifying upselling opportunities. Improved customer retention by 10% and contributed to 15% overall business growth through ROI-focused account management.

Exceeded sales and customer-service targets while managing account relationships and client expectations. Led B2B and B2C sales outreach, prospect meetings, and revenue-generation activities.

Analysed performance data and market trends to improve operations and demand forecasting. Coordinated promotional campaigns and cross-functional teams to achieve operating targets.

Completed a Digital Marketing course. Exact credential and dates to be confirmed.

Completed a certification in Customer-Centric Innovation. Official certificate name to be confirmed.

Completed coursework in Reports, Dashboards, and Customer Success in Salesforce. Certification status to be verified.

Completed a certification in HubSpot CRM. Official certificate name to be confirmed.

Completed a certification in Zoho CRM. Official certificate name to be confirmed.