Open to opportunities

Valeria Montoya

@valeriamontoya1

Message

I resolve multilingual customer account, billing, and technical issues across chat, email, and phone.

Spain

Message

What I'm looking for

I'm looking for a customer-facing role where I can use English, Spanish, and Portuguese to resolve account or technical issues, meet service KPIs, and grow through hands-on responsibility in a collaborative team.

At bet365, I support Portuguese- and English-speaking users through chat and email, resolving account verification, platform, and balance queries while maintaining quality across busy queues.

Previously at GoDaddy, I handled inbound support for the Brazilian market, covering billing, account management, product troubleshooting, and relevant upsell opportunities while meeting resolution, satisfaction, and cross-sell KPIs.

I've also built customer relationships independently through social media content and decorative home-product sales, managing every interaction from first inquiry through post-sale follow-up.

Working daily in English, Spanish, and Portuguese has taught me to adapt my tone quickly. I bring resilience, KPI accountability, and leadership experience coordinating weekly planning and feedback for a 10-person group.

Experience

Work history, roles, and key accomplishments

Multilingual Customer Account Advisor

Bet365

Jan 2024 - Jan 2026 (2 years)

Provided chat and email support for Portuguese- and English-speaking users, handling account verification, platform issues, and balance queries. Managed technical and account problems end-to-end, escalating only when policy required, while maintaining quality and tone across busy queues and meeting KPIs.

Customer Support Live Chat Email Support Account Management Problem Solving KPI Management Portuguese English

Customer Service Representative

GoDaddy

Jan 2023 - Jan 2024 (1 year)

Delivered inbound phone support for the Brazilian market, addressing billing, account management, and product troubleshooting while navigating the CRM live. Identified upsell opportunities within support calls and met monthly KPIs for resolution, satisfaction, and cross-sell.

Customer Support Phone Support CRM Billing Account Management Troubleshooting Upselling KPI Management Portuguese

Volunteer Team Leader

The Church of Jesus Christ of Latter-day Saints

Jan 2019 - Jan 2020 (1 year)

Worked in a high-rejection environment, building resilience and communication skills across diverse socioeconomic backgrounds. Took on team leader responsibilities, running weekly planning with a 10-person group, tracking KPIs, and providing direct feedback.

Leadership Communication Skills Resilience Team Management KPI Tracking Feedback English Spanish Portuguese

Independent Digital Creator & Sales

Fresh

Jan 2018 - Jan 2019 (1 year)

Created content and sold decorative home products through social media, managing all customer interactions from first inquiry to post-sale follow-up. Learned how tone and phrasing shift between public comments and private conversations.

Content Creation Social Media Sales