At Deel, I supported users in Germany with complex payroll, tax, and social security inquiries. As a Senior Payroll Associate, I handled escalated cases, supported accurate and compliant payroll processing, and helped train new associates.
Earlier at Deel, I supported HR and payroll users across Portugal, France, Italy, and Germany. I developed country-specific SOPs, followed up on escalations, and contributed to improvements in internal documentation and payroll features.
At MoGi Group, I supported players and helped train new agents. I also studied data processing in Excel, databases and SQL, and web design and development.
