Nicolás Jara Arévalo
@nicolsjaraarvalo
IT Support Engineer at Growe supporting over 1,000 people worldwide and contributing to the setup of its Chile office.
ChileWhat I'm looking for
At Growe, I provide IT support to more than 200 users in LATAM and over 1,000 people worldwide. After joining as a Service Desk Engineer L1, I was promoted to L2 within 12 months.
I was a key contributor to opening and setting up Growe’s Chile office, including network infrastructure, servers, connectivity, and workstations. I also administer Gmail Workspace, manage user access, and lead onboarding for new hires.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer L2
Growe
Aug 2025 - Present (1 year 2 months)
Provide technical support to over 200 users in LATAM and 1,000+ worldwide. Administer Gmail Workspace, lead onboarding, and maintain IT infrastructure for the Chile office.
Service Desk Engineer L1
Growe
Aug 2024 - Aug 2025 (1 year)
Provided technical support and resolved incidents for corporate users. Contributed to office deployment and maintained IT operations.
Technical Support
Adereso
Jan 2023 - Aug 2024 (1 year 7 months)
Provided technical support and resolved tickets for corporate users. Diagnosed and troubleshot hardware, software, and connectivity issues.
Operations Analyst
Salesland
Jan 2022 - Jan 2023 (1 year)
Performed operations analysis and administrative tasks.
BackOffice Administrative
2CALL - Sodimac
Jan 2021 - Jan 2022 (1 year)
Performed back-office administrative duties.
Bilingual Cashier
CONAF
Jan 2019 - Jan 2021 (2 years)
Worked as a bilingual cashier at Torres del Paine.
General Administrator
JJD Comunicaciones
Jan 2018 - Jan 2019 (1 year)
Managed general administrative tasks.
Administrative
Municipality of Pelarco
Jan 2017 - Jan 2018 (1 year)
Performed administrative duties for the municipality.
Vault Treasurer
Prosegur
Jan 2014 - Jan 2016 (2 years)
Managed vault operations and treasury duties.
Education
Degrees, certifications, and relevant coursework
ITIL 4 Foundation
ITIL 4 Foundation, IT Service Management
In progress: ITIL 4 Foundation certification.
Instituto IACC
Computer Engineering, Computer Engineering
Graduated in Computer Engineering from Instituto IACC in 2025.
Instituto IACC
Technical Degree in IT, IT
Graduated with a Technical Degree in IT from Instituto IACC in 2022.
Coursera
Google IT Support Professional Certificate, IT Support
Earned the Google IT Support Professional Certificate from Coursera.
Microsoft Learn
Microsoft 365 Fundamentals, Microsoft 365
Earned the Microsoft 365 Fundamentals certification from Microsoft Learn.
Cisco Networking Academy
Networking Basics, Networking
Completed the Networking Basics course from Cisco Networking Academy.
DeepLearning.AI
Generative AI for Everyone, Generative AI
Completed the Generative AI for Everyone course from DeepLearning.AI.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Salary expectations
Social media
Job categories
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