Open to opportunities

Kayla Hernández

@kaylahernndez

Message

Bilingual healthcare and customer-service professional skilled in remote coordination and digital support.

Chile

Message

What I'm looking for

I seek remote or hybrid roles where I can apply bilingual customer service, medical communication, and administrative expertise within collaborative teams that value accuracy, empathy, and growth.

I am a bilingual (Spanish-English) healthcare professional with nursing training and experience across clinical administration, e-learning technical support, and customer-facing sales and rental operations. I have digitized thousands of clinical records, coordinated patient referrals, and supported virtual academic activities while delivering empathetic, accurate communication and strong organizational support.

In customer service and operations roles I manage reservations, payments, and contracts, provide bilingual support, and help improve processes for better client outcomes. I bring attention to detail, confidentiality awareness, and the ability to multitask under pressure to remote teams in customer service, medical communication, sales, or digital marketing.

Experience

Work history, roles, and key accomplishments

Current

Counter Agent

Current

Europcar

Jul 2024 - Present (1 year 3 months)

Provide bilingual customer support for nationwide car rental operations, managing reservations, contracts, and payment processing while ensuring accuracy and high customer satisfaction.

Bilingual Customer Service Contract Processing Payment Processing Record keeping CRM

Administrative Data Entry & Patient Records Assistant

Gestor 21 SpA

Jan 2023 - May 2025 (2 years 4 months)

Digitized and maintained thousands of clinical records with high accuracy and confidentiality, coordinated appointments and referrals, and generated follow-up reports to support clinical workflows.

Data Entry Medical Records Patient Coordination Confidentiality Reporting Medical Terminology

Technical Assistant – E-Learning

Universidad Autónoma de Chile

Jan 2022 - Jun 2023 (1 year 5 months)

Supported virtual academic activities by organizing online sessions, uploading course content, and providing real-time user support to staff and students to ensure timely course delivery.

Scheduling User Support Troubleshooting

Sales Associate

Ferretería La Cantábrica

Sep 2020 - Mar 2022 (1 year 6 months)

Provided in-store customer service, managed POS transactions, and maintained inventory and merchandising to improve sales floor organization and customer satisfaction.

Customer Service Cash Handling Inventory Management Merchandising Communication Problem Solving