I would like a job where I can grow as a professional, have oportunities to learn and escalate.
JELooking for a job
javiera encina
@javieraencina
I'm an IT support specialist with wide experience in customer service related jobs.
ChileWhat I'm looking for
When I finished school I didn't really know what to do, I studied English Pedagogy first but I wasn't sure that was my path.
Later I realized that all my life I've loved videogames nd technology, so I decided to study Programming. Luckily in the meanwhile I got a job at Lenovo, whre I've been for 4 years now! It's been quite a trip but a good one!
I still love videogames and technology and I love to learn everyday something new.
Experience
Work history, roles, and key accomplishments
LECurrent
IT Deskside Support
Lenovo
Jan 2020 - Present (5 years 5 months)
On site IT support, solving technological issues within the office. Solve technical issues that users have in a fast way while maintaining the availability of the business units. Manage office technology equipment (laptops, printers, meeting devices, etc).
LEServices Project Manajer Trainee
Lenovo
Sep 2022 - Mar 2023 (6 months)
Project planning and schedule, maintenance of progress log and Gantt charts, coordination of personnel, contractors and resources, creation of project status reports, tracking of actions and costs.
EXCustomer Care Specialist
Experian
Jul 2016 - Nov 2019 (3 years 4 months)
Interpret and analyze the consumer's request in order to determine the appropriate action. Accurately update consumer information in the database. Maintain a professional attitude when working in a goal-oriented environment and handle pressure with a positive attitude and flexibility to change. Complete business
goals as required by the business.
Education
Degrees, certifications, and relevant coursework
javiera hasn't added their education
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Software and tools used professionally
Availability
Looking for a job
Location
ChileAuthorized to work in
Salary expectations
2k-3k USD
Social media
Skills
Customer CareCustomer FacingCustomer ServiceCustomer SupportCustomer EmpathyCustomer EducationDigital MarketingSEOHTMLHTML5HTML CSSCSSJavaScriptPython DjangoDjangoEmpathySupportTech SupportChat SupportUser SupportSales SupportEmail SupportPhone SupportSupport EngineerTechnical SupportLive Chat SupportIT SupportMS OfficeOffice 365Microsoft Office 365Windows OSWindows ServerIT AdministrationAdministrative WorkImagingLaptop ImagingImaging SystemsProject FinanceProject PlanningProject DeliveryProject TrackingMicrosoft ProjectAgile Project ManagementPlanningSprint PlanningSchedulingCoordinationProject CoordinationLogistics CoordinationContractor ManagementReportsReportingKPI TrackingCustomer FeedbackTyping
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