Open to opportunities

Florencia Sepulveda

@florenciasepulveda

Hi! I’m a bilingual customer service professional transitioning into programming, with experience in SQL, Python, HTML, and JavaScript.

Chile

Message

What I'm looking for

I seek a role leveraging my bilingual customer support and technical skills, with opportunities to improve processes, handle confidential data, and grow into technical or data-focused responsibilities.

I’m a bilingual professional (English and Spanish) with over 10 years of experience in customer service and administrative roles. Recently, I’ve been transitioning into programming and have experience working with SQL, Python, HTML, and JavaScript. I enjoy problem-solving, learning new technologies, and I’m looking for opportunities where I can grow as a developer while using my strong communication and teamwork skills.

Experience

Work history, roles, and key accomplishments

Receptionist & Medical Records Clerk

Pediatric Medical Office

Jan 2021 - Jan 2025 (4 years)

Managed and maintained confidential patient medical records and verified insurance information using provider databases, supporting high-volume daily operations and bilingual patient-staff communication.

Medical Records Management Patient Intake Insurance Verification Documentation Bilingualism HIPAA compliance Office Administration Google Workspace

Customer Service Representative

Groovy’s Pizza

Jan 2020 - Jan 2022 (2 years)

Managed high-volume customer calls and digital food orders across platforms (UberEats, Grubhub, Slice), resolving issues efficiently while maintaining service quality.

Customer Support Order Management Digital Ordering Platforms Time Management Cash Handling

Customer Service Representative

Micocos

Jan 2016 - Jan 2020 (4 years)

Provided customer service to multiple clients, managed POS transactions including payments and refunds, and organized inventory and product restocking to support store operations.

Customer Service Inventory Management Merchandising Cash Handling Communication