Valentina Romero

I am a results-driven Customer Service and Operations Specialist with broad experience across financial services, tech support, sales, and logistics. I handle complex cases efficiently and consistently deliver exceptional customer experiences.

I have supported financial products and loan applications via phone and chat, managed escalations and retention, and kept accurate records across multiple platforms. In sales roles I achieved targets through planning, presentations, and cross-selling while providing technical support and troubleshooting.

My operations experience includes monitoring shipments and coordinating logistics resolutions, managing appointment scheduling and CRM entry, and sourcing candidates while maintaining pipelines. I prioritize process optimization, documentation accuracy, and collaborative team work.

I am a fast learner with strong ownership, clear communication, and high performance under pressure. I bring advanced English and native Spanish language skills to roles that require customer-facing communication and problem resolution.