Maria Molina Gonzalez

Managed customer relationships for Ford Pro Telematics and Data Services across UK and Spanish-speaking markets, handling enquiries, escalations, and service issues. Maintained 95% customer satisfaction and drove improvements to customer outcomes through cross-functional collaboration and customer health monitoring.

Delivered premium multilingual customer support for luxury and lifestyle brands via phone, email, live chat, and social media. Resolved complex issues including escalations, refunds, and order queries while consistently achieving 98% service KPIs and strengthening brand loyalty.

Managed 150+ B2B customer accounts across UK and Spanish-speaking markets, coordinating order management, returns, warranty claims, and credit note processes. Acted as a key liaison between customers and internal teams (sales, finance, demand planning, and logistics) to ensure seamless service delivery and support customer retention.

Handled tenant enquiries related to tenancy agreements, rental payments, and maintenance/repair requests. Coordinated communication between tenants, landlords, and service providers to ensure timely issue resolution and a positive customer experience.

Supported major transportation customers by processing quotations, purchase orders, and deliveries using SAP. Coordinated cross-department fulfilment and contributed to operational improvements through document digitalisation and process optimisation initiatives.

Completed Years 1–3 of English Translator studies at Universidad Nacional de Córdoba, focusing on English as a Foreign Language.

Attended Harvard University; specific field of study and degree details were not provided.

Completed Bachiller Superior en Humanidades (high school) in Neuquén, Argentina.