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Victor Manuel Llanos De Sousa

@victormanuelllanosde

I resolve complex multilingual customer operations, technical support, and high-risk incidents across international markets.

Spain

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What I'm looking for

I'm seeking a 100% remote opportunity where I can apply my multilingual customer operations, technical support, incident-response, and cross-functional coordination experience.

I've supported international operations at Cigna Healthcare, managing medical invoice settlements, purchase orders, complex contracts, and risk exceptions for enterprise accounts including UN and IAEA entities.

At Verisure, I handled security-critical incidents across DACH and EMEA night shifts and provided Tier 1.5 troubleshooting for smart alarms, IoT sensors, hardware, and mobile connectivity. I resolved around 70% of incidents remotely while meeting demanding SLAs and KPIs.

My customer operations background also includes omnichannel support for Iberdrola at Atento España, where I exceeded First Contact Resolution targets and resolved billing and account issues in English and Spanish.

I bring hands-on CRM, Salesforce, Excel, ticketing, reporting, onboarding, and team-supervision experience. I work professionally across Spanish, English, German, Portuguese, Italian, Dutch, and French.

Experience

Work history, roles, and key accomplishments

Multilingual Customer Operations & Financial Support Specialist

Cigna European Services

Mar 2025 - May 2026 (1 year 2 months)

Managed end-to-end financial and administrative activities for international accounts, processing medical invoice settlements, Purchase Orders, and documentation exceeding €20,000 with high accuracy. Administered complex international contracts and handled operational risk exceptions for key enterprise accounts, ensuring vendor compliance and SLA fulfillment.

CRM Data Auditing Reporting SLA Management Vendor Compliance Finance Operations Account Administration