SEsara elhnine
@saraelhnine
Experienced logistics coordinator with a passion for customer service.
SpainWhat I'm looking for
I am a passionate individual with over 6 years of experience spanning logistics, customs, and customer service. My journey began as a Customer Service Representative, where I honed my skills in addressing customer queries and resolving issues promptly. This role ignited my passion for providing exceptional support and problem-solving solutions to clients.
As a Logistics Coordinator, I have successfully managed the procurement of raw materials and ensured the coherence of production capabilities through meticulous planning. My experience includes coordinating logistics operations and interfacing with customers to facilitate smooth transactions. I take pride in my ability to monitor and supervise deliveries, ensuring that all logistics flows are executed efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent (American Express Account)
Aug 2023 - Jan 2025 (1 year 5 months)
Provided exceptional customer service by promptly replying to customer queries and handling complaints. Resolved issues efficiently and offered instant assistance to ensure customer satisfaction.
Logistics Coordinator
Hellermanntyton
Jul 2021 - Apr 2022 (9 months)
Managed the preparation and tracking of raw materials and finished products. Ensured the procurement of raw materials and consumables while coordinating production planning with injection and assembly.
Logistics Account Representative
SJL
Jan 2019 - Jul 2021 (2 years 6 months)
Executed and coordinated logistic operations, including transport and stock flows. Acted as an interface with customers for logistic requests and managed customs accounts.
Customer Service Representative
SJL
Jun 2018 - Jan 2019 (7 months)
Managed import and export accounts and monitored operations to ensure smooth processes. Ensured the timely purchase of transit department supplies and handled the ventilation of import and export files.
Education
Degrees, certifications, and relevant coursework
ENCG
Master, Administration and Business Management
Completed a Master's degree focusing on advanced principles of administration and business management. Gained expertise in strategic planning, organizational leadership, and financial management.
Ciel Superior School
Bachelor's degree, Business Administration
Obtained a Bachelor's degree from Ciel Superior School. Developed foundational knowledge in business principles, management, and operations.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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