Open to opportunities

Olga Gerber

@olgagerber

I coordinate customer, partner, and operational cases through timely resolution across international service environments.

Spain

Message

What I'm looking for

I'm looking for an international operations or customer experience role where I can coordinate complex cases, improve processes, work with cross-functional stakeholders, and deliver effective customer and partner solutions.

I've supported guests and travel partners at TUI España, coordinating hotel, booking, and service issues from initial contact through resolution. Previously at SIXT Share and uberall, I managed customer cases, technical troubleshooting, complaints, and follow-up across phone, email, and digital support channels.

My background also includes VIP customer support and KYC operations at Binance, Order-to-Cash coordination for DACH customers at Puig, and service delivery support at Colt Technology Services. I work fluently across German and Russian and professionally in English and Spanish, using Salesforce, CRM systems, World-Check, and order-management tools to keep complex cases moving.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Agent

Current

TUI España

Apr 2026 - Present (4 months)

Supported guests during their holidays, handling hotel-related issues, service problems and booking-related matters. Acted as a liaison between guests, hotels, local partners and internal TUI teams to coordinate effective solutions.

Customer Support Case Management Complaint Resolution Stakeholder Coordination Problem Solving