Javier Ramos
@javierramos
Customer service professional focused on learning, problem-solving, and reliable support.
What I'm looking for
I am a customer service professional with experience supporting customers across transport, technology, and utilities sectors. I have worked in roles that required managing leads, coordinating visits, handling complaints, and providing technical guidance.
In my recent position I facilitated connections between potential customers and sellers and provided ongoing customer support, demonstrating strong communication and coordination skills. I have handled administrative responsibilities, supported technicians, and processed fraud files in previous roles.
I excel at learning product details, finding small issues, and adapting to changing products and processes. I bring a consistent focus on service quality, problem resolution, and continuous improvement.
I am seeking a stable role that offers safety and security while providing continuous challenges and opportunities to keep learning and grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Kore Transport
Jan 2026 - Present (2 months)
Managed leads and facilitated connections between potential customers and sellers, provided customer support services, and coordinated customer visits to improve conversion and satisfaction.
Administrative Assistant
Ayesa/Endesa
Jul 2024 - Jan 2025 (6 months)
Performed administrative tasks supporting customers and technicians and processed fraud files to maintain operational accuracy and service continuity.
Customer Service Agent
Teleperformance/Scopely
Nov 2023 - Apr 2024 (5 months)
Resolved complaints and technical issues for a changing product, delivering guidance and support while continuously learning product updates to improve customer experience.
Receptionist
CMA CGM
Jul 2023 - Nov 2023 (4 months)
Managed calls and emails and planned daily/weekly/monthly agendas to ensure smooth front-desk operations and effective scheduling.
Education
Degrees, certifications, and relevant coursework
Javier hasn't added their education
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Location
Authorized to work in
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