Isabella Marques Cardoso
@isabellamarquescardoso
Customer-focused B2B service specialist skilled in CRM, order management, and logistics.
SpainWhat I'm looking for
I am a customer service professional with over 5 years' experience in B2B order management, logistics coordination, and account incident resolution, holding a Master's degree in Fashion Business Management. I excel at turning customer challenges into lasting relationships by combining empathy, active listening, and strong technical proficiency with systems like SAP, Oracle, and Salesforce.
Throughout my roles at Nexeo Plastics, Pronovias, Zimmer Biomet, Smiths Medical, Wallapop, and Cooltra Motos in Barcelona, I have managed full-cycle orders, optimised logistical flows across departments, handled high-ticket volumes without sacrificing quality, and delivered reliable after-sales support—consistently improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Solutions B2B
Nexeo Plastics
Aug 2024 - Aug 2025 (1 year)
Managed full-cycle B2B order management and optimized logistical flows through strategic interdepartmental coordination, improving delivery consistency and after-sales handling.
Customer Representative B2B
Zimmer Biomet
May 2022 - Oct 2022 (5 months)
Processed customer orders in SAP and managed shipments, returns (loaners and consignment), and account incidents to maintain accurate customer and supplier data.
Customer Service Representative
Cooltra Motos
Jan 2019 - Jul 2020 (1 year 6 months)
Handled order management, inventory control, shipping/returns and provided 50+ customer support interactions via phone, email, and chat, contributing to customer retention.
Education
Degrees, certifications, and relevant coursework
Universitat de Barcelona
Master's Degree, Fashion Business Management
2016 - 2018
Completed a Master's degree in Fashion Business Management with coursework focused on fashion industry management and business practices.
State University of Londrina
Bachelor's Degree, Fashion Design
2011 - 2014
Earned a Bachelor's degree in Fashion Design covering design principles, garment construction, and fashion systems.
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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