Valentina Perez
@valentinaperez
Motivated customer service professional with call center experience.
What I'm looking for
I'm Valentina Pinto, a dedicated and customer-focused professional with extensive experience in call centers. My journey has equipped me with the skills to provide high-quality service in customer support, appointment scheduling, and content moderation. I thrive in fast-paced environments, adeptly handling high call volumes and efficiently resolving customer inquiries.
Throughout my career, I have utilized CRM tools like Salesforce and Zendesk to enhance customer interactions. My adaptability and attention to detail have allowed me to excel in both teamwork and independent roles. I am passionate about contributing my skills and enthusiasm to a dynamic company that values excellent customer service.
Experience
Work history, roles, and key accomplishments
Content Moderator
BESEDO
Jan 2024 - Present (1 year 5 months)
Moderated content for an application, ensuring community guidelines were enforced and users received assistance. Focused on maintaining a healthy online environment.
Airbnb Customer Service Agent
INTOUCHXC
Jan 2023 - Present (2 years 5 months)
Handled customer service inquiries through chats and calls, ensuring user satisfaction and resolving concerns efficiently. Managed ticketing systems and maintained high service standards.
Customer Service Agent
CONCENTRIX
Feb 2021 - Present (4 years 4 months)
Provided customer service in the health sector, handling inquiries and scheduling appointments. Demonstrated strong communication skills and the ability to manage high call volumes efficiently.
Education
Degrees, certifications, and relevant coursework
Valentina hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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