Catalina Robayo Castañeda
@catalinarobayocastae
Bilingual modern languages professional and content moderator skilled in customer service, QA, and policy compliance.
ColombiaWhat I'm looking for
I’m a Professional in Modern Languages with experience in customer service and digital content moderation. I stand out for my communication skills, problem solving, and service, and I apply quality criteria and policy compliance on online platforms.
In my recent roles, I reviewed and moderated user-generated content to ensure platform policy compliance, served as a Point of Contact (POC) to support team coordination, and performed Quality Assurance (QA) evaluations to maintain moderation accuracy and standards. I’m currently looking to strengthen my professional experience while further developing my mastery of English, French and German in work and multicultural environments.
Experience
Work history, roles, and key accomplishments
Reviewed and moderated user-generated content to ensure policy compliance. Served as a point of contact for team coordination and performed QA evaluations to maintain moderation accuracy and standards.
Assisted customers by phone with troubleshooting and general inquiries, delivering accurate and timely solutions. Followed company procedures and collaborated with the team to improve service efficiency and customer satisfaction.
Handled inbound calls for account-related inquiries and resolved customer concerns professionally. Managed high call volumes while meeting performance and customer service standards.
Education
Degrees, certifications, and relevant coursework
Universidad ECCI
College Degree in Modern Languages, Modern Languages
2022 - 2026
College degree program in Modern Languages at Universidad ECCI from 2022 to 2026.
Ave María School
High School Diploma, High School
2021 -
High school diploma from Ave María School in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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