Open to opportunities

Eliana Romero

@elianaromero

Bilingual customer service professional specializing in high-volume support, troubleshooting, and quality assurance across telecom and insurance.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced customer-focused role where I can resolve issues end-to-end, maintain strong QA and compliance, and use my bilingual communication to improve customer satisfaction and operational efficiency.

I’m a results-driven bilingual customer service professional with experience supporting clients in telecommunications, insurance, and digital content moderation. I focus on resolving complex inquiries quickly while protecting service quality and compliance standards.

In my roles as a Bilingual Customer Service Representative, I managed inbound customer interactions, troubleshot account-related concerns, and used CRM systems to document cases and drive timely resolutions. I also supported U.S.-based insurance clients with policy information and claims inquiries, consistently meeting performance targets in fast-paced environments.

As a Content Moderator, I reviewed and evaluated online content according to company policies, platform guidelines, and safety standards. I bring strong analytical judgment, attention to detail, and a customer-first mindset to every decision and interaction.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

Airtech Communications

Delivered high-quality customer support for a telecommunications provider by managing inbound inquiries, troubleshooting issues, and resolving account-related concerns. Used CRM to document cases, track resolution, and maintain customer satisfaction and performance standards.

Customer Service Telecommunications Support Troubleshooting Account Support Performance Metrics Customer Satisfaction Quality Assurance Conflict Resolution

Content Moderator

Teleperformance

Reviewed and evaluated online content against company policies, platform guidelines, and safety standards. Applied analytical judgment to support consistent moderation decisions and maintain compliance with required procedures.

Content Moderation Policy Compliance Safety & Standards Platform Guidelines Quality Assurance Attention To Detail Multitasking

Insurance Customer Service Rep

Ubiquity

Provided support to U.S.-based insurance clients by answering policy, claims, and coverage inquiries while maintaining compliance with company policies and quality standards. Met performance targets in a fast-paced environment through accurate case handling and customer-focused communication.

Insurance Customer Support Claims Support Coverage & Compliance Quality Assurance Performance Targeting Attention To Detail