Open to opportunities

Daniel User

@danieluser13

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Bilingual content moderator with strong customer service skills.

Colombia

Message

What I'm looking for

I seek a dynamic role that values communication and attention to detail.

As a dedicated content moderator with a robust background in customer service, I excel in maintaining high standards of quality and accuracy. My experience spans across various roles, including positions at renowned companies such as Concentrix and Teleperformance, where I honed my skills in content moderation and social media management.

Fluent in both English and Spanish, I bring excellent communication skills and a keen attention to detail to every task. My ability to manage high-volume responsibilities while delivering quality results in demanding environments has been a hallmark of my career. I am committed to ensuring that content meets the highest standards and resonates with diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent (Bilingual)

Current

Transcom

Aug 2023 - Present (1 year 11 months)

Provided customer service support, addressing diverse customer needs in a fast-paced environment. Utilized strong communication and problem-solving skills to enhance customer experience.

Customer Service Communication Problem Solving Patience

Content Moderator (Bilingual)

Teleperformance

Feb 2022 - Aug 2023 (1 year 6 months)

Moderated content in English and Spanish, ensuring compliance with platform guidelines. Handled high volumes of content, maintaining accuracy and efficiency.

Content Moderation Attention To Detail Social Media Management

Customer Service Agent (Bilingual)

Concentrix

Mar 2021 - Oct 2021 (7 months)

Managed customer inquiries and provided support in both English and Spanish. Resolved customer issues efficiently, ensuring high satisfaction rates.

Customer Service Problem Solving Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

SMART - LANGUAGE ACADEMY

C1 English Level Certified, English Language

Completed a C1 English level certification, demonstrating advanced proficiency in the English language. This certification enhanced communication skills crucial for professional roles.

CORPORACIÓN TECNOLOGICA

High School Diploma, General Studies

Graduated from Corporación Tecnológica, completing high school education. Developed foundational academic skills and prepared for further professional development.