Open to opportunities

Aarón Esis

@aarnesis

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Customer service expert with a focus on quality assurance.

Colombia

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What I'm looking for

I am looking for a role that values quality service and offers growth opportunities.

As a dedicated Customer Service Expert, I have honed my skills in managing high-volume support tickets and ensuring customer satisfaction across various platforms. My experience includes working as a Customer Service Specialist at Umbrella Micro Enterprises, where I managed over 70 tickets daily, providing timely and empathetic resolutions. I take pride in my ability to coordinate vendor communication and follow up diligently to close support loops effectively.

Previously, I served as a Content Moderator for WhatsApp, where I reviewed over 500 reports daily with a remarkable 98% quality assurance accuracy. My commitment to maintaining platform safety and compliance with community standards has been a driving force in my career. I have consistently met and exceeded quality benchmarks through precise attention to detail and adherence to company guidelines, which has earned me recognition as a Top Performer among my peers.

In addition to my technical skills, I have a strong background in training and mentoring new hires, ensuring they are well-equipped to handle customer interactions. My experience spans various roles, including Virtual Assistant and Escalation Reviewer, where I have developed a comprehensive understanding of customer service operations and the importance of maintaining a friendly and patient tone in all interactions.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Umbrella Micro Enterprises

Feb 2024 - May 2025 (1 year 3 months)

Managed over 70 tickets daily, ensuring timely, empathetic, and effective resolutions. Coordinated vendor communication and followed up to close support loops.

Customer Service Zendesk Vendor Management Problem Solving Communication

Content Moderator

May 2023 - Feb 2024 (9 months)

Reviewed over 500 reports daily with 98% QA accuracy, maintaining platform safety. Ensured compliance with community standards through real-time moderation.

Content Moderation Quality Assurance Compliance Attention To Detail

Virtual Assistant

REAL-TIME BDLW

Dec 2022 - May 2023 (5 months)

Supported luxury transport operations, including scheduling, quoting, and client support. Handled over 1,000 high-profile accounts and complex scheduling needs.

Virtual Assistance Scheduling Quotes Account Management

Escalation Reviewer

Stripe

Jan 2022 - Dec 2022 (11 months)

Resolved over 80 Zendesk/Salesforce cases daily, maintaining a 14-minute SLA. Delivered real-time support via Slack and trained over 10 new hires.

Zendesk Salesforce Slack Customer Support

Supervisor

Stripe

Aug 2021 - Jan 2022 (5 months)

Resolved over 80 Zendesk/Salesforce cases daily, maintaining a 14-minute SLA. Delivered real-time support via Slack and trained over 10 new hires.

Zendesk Salesforce Slack Team Leadership Training

Customer Service Specialist SMB

Stripe

Aug 2020 - Aug 2021 (1 year)

Delivered omnichannel support, mentored new hires, and resolved escalations. Maintained a friendly and patient tone across all customer interactions.

Omni Channel Support Mentoring Patient Customer Interaction Communication

Risk Operations Specialist

Stripe

Dec 2019 - Aug 2020 (8 months)

Followed Stripe's compliance guidelines with precision to assess and approve platform membership eligibility for users worldwide. Processed 150-400 compliance cases daily, surpassing productivity targets.

Compliance Risk Assessment Fraud Detection Data Analysis