Aarón Esis
@aarnesis
Customer service expert with a focus on quality assurance.
ColombiaWhat I'm looking for
As a dedicated Customer Service Expert, I have honed my skills in managing high-volume support tickets and ensuring customer satisfaction across various platforms. My experience includes working as a Customer Service Specialist at Umbrella Micro Enterprises, where I managed over 70 tickets daily, providing timely and empathetic resolutions. I take pride in my ability to coordinate vendor communication and follow up diligently to close support loops effectively.
Previously, I served as a Content Moderator for WhatsApp, where I reviewed over 500 reports daily with a remarkable 98% quality assurance accuracy. My commitment to maintaining platform safety and compliance with community standards has been a driving force in my career. I have consistently met and exceeded quality benchmarks through precise attention to detail and adherence to company guidelines, which has earned me recognition as a Top Performer among my peers.
In addition to my technical skills, I have a strong background in training and mentoring new hires, ensuring they are well-equipped to handle customer interactions. My experience spans various roles, including Virtual Assistant and Escalation Reviewer, where I have developed a comprehensive understanding of customer service operations and the importance of maintaining a friendly and patient tone in all interactions.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Umbrella Micro Enterprises
Feb 2024 - May 2025 (1 year 3 months)
Managed over 70 tickets daily, ensuring timely, empathetic, and effective resolutions. Coordinated vendor communication and followed up to close support loops.
Content Moderator
May 2023 - Feb 2024 (9 months)
Reviewed over 500 reports daily with 98% QA accuracy, maintaining platform safety. Ensured compliance with community standards through real-time moderation.
Virtual Assistant
REAL-TIME BDLW
Dec 2022 - May 2023 (5 months)
Supported luxury transport operations, including scheduling, quoting, and client support. Handled over 1,000 high-profile accounts and complex scheduling needs.
Escalation Reviewer
Stripe
Jan 2022 - Dec 2022 (11 months)
Resolved over 80 Zendesk/Salesforce cases daily, maintaining a 14-minute SLA. Delivered real-time support via Slack and trained over 10 new hires.
Supervisor
Stripe
Aug 2021 - Jan 2022 (5 months)
Resolved over 80 Zendesk/Salesforce cases daily, maintaining a 14-minute SLA. Delivered real-time support via Slack and trained over 10 new hires.
Customer Service Specialist SMB
Stripe
Aug 2020 - Aug 2021 (1 year)
Delivered omnichannel support, mentored new hires, and resolved escalations. Maintained a friendly and patient tone across all customer interactions.
Risk Operations Specialist
Stripe
Dec 2019 - Aug 2020 (8 months)
Followed Stripe's compliance guidelines with precision to assess and approve platform membership eligibility for users worldwide. Processed 150-400 compliance cases daily, surpassing productivity targets.
Education
Degrees, certifications, and relevant coursework
U.E.P INS. LATINO
Bachelor's Degree, General Studies
Completed a Bachelor's Degree at U.E.P INS. LATINO. The curriculum focused on providing a comprehensive education.
CEVAZ
English/Bilingual Degree, English/Bilingual Studies
Obtained an English/Bilingual Degree from CEVAZ. This program enhanced language proficiency and cross-cultural communication skills.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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