Looking for a job

Lina Marcela Buitrago Guzmán

@linamarcelabuitragoguzmn

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I have customer service through Chat and Email support experience.

Colombia

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What I'm looking for

I am looking for a life-work balance remote job with perks and opportunities to improve my skills and gain new knowledge. I want a position where I can help customers to turn their experience into the best possible.

I am looking for positions such as Customer Service Analyst, Customer Service Representative, Email Support and Chat Support, Customer Service, and Customer Experience.

Bachelor´s degree in Business Management, with an intermediate B2 level of English, focused on the CX area. With experience in customer care and service, management of satisfaction indicators, service quality, reporting, and implementing improvements in processes aimed at customer satisfaction and experience.
I manage office tools, technological tools, internal communication channels, Google Workspace, Bliss, and Zendesk. With goal orientation, teamwork, attention to detail, problem-solving, discipline, positivism, empathy, persistence, and diligence skills.

Experience

Work history, roles, and key accomplishments

Intermediate level consultant by chat

EMTELCO S.A.

Jan 2019 - Mar 2022 (3 years 2 months)

Responsibilities:
- Resolve customer requirements and find the best help in accordance with company policies to achieve customer
satisfaction.
Achievements
- Elected as a high-performing member to integrate the first Internal Customer Service group.
- Achieved a quality rating of 98% and a CSAT average of 85%.

Customer Success Customer Support User Experience Customer Service Zendesk

Customer Service Agent by Email

Teleperformance

Dec 2016 - Dec 2018 (2 years)

Responsibilities
- Resolve customer questions and requirements in English or Spanish by email and find the best help in accordance with company policies to achieve customer satisfaction.
Achievements
- I was chosen as one of the best in CSAT with an average of 90% and quality interactions between 98-100% and entered the MONSTER Group (group of the top performers).