Open to opportunities

Jean Marroquin

@jeanmarroquin

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Content moderator and bilingual customer support specialist with remote technical troubleshooting.

Colombia

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What I'm looking for

I’m looking for full-time remote work where I can support customers in English and Spanish, troubleshoot technical issues, and contribute to content safety. I work reliably in fast-paced environments and can support EST/CST schedules.

I’m a bilingual (English–Spanish) customer support and content moderation professional with a strong track record of resolving user issues, enforcing community standards, and delivering high-quality remote service. In my Content Moderator role, I handle high-volume cases by troubleshooting account and login problems, reviewing user-generated content for policy compliance, and taking moderation actions when needed.

I consistently perform under KPIs, maintaining a 95% quality score and supporting onboarding for new team members. I’ve also delivered measurable impact—reducing average review time by about 20%, earning a promotion based on performance, and previously supporting high call volumes while managing reservations and ticket changes using Amadeus.

Experience

Work history, roles, and key accomplishments

Content Moderator

Teleperformance

Feb 2022 - Feb 2026 (4 years)

Provided remote customer support and troubleshooting for application and account/login issues. Reviewed user-generated content for policy compliance and enforced rules through moderation actions, including account suspensions or closures.

Customer Support Technical Troubleshooting Content Moderation Policy Enforcement User Generated Content Review Quality Assurance Customer Onboarding

Bilingual Customer Service Advisor

Foundever

Mar 2018 - Dec 2021 (3 years 9 months)

Handled inbound Spanish and English customer support for flight reservations and related airline requests. Managed bookings and ticketing using Amadeus, and sold ancillary products including travel insurance.

Customer Support Reservation Management Ticketing Support Travel Modifications Travel Insurance Sales Amadeus

Sales Agent - Technical Support

Compufly

Jan 2017 - Nov 2017 (10 months)

Provided bilingual (English/Spanish) remote technical support to diagnose and troubleshoot customer computer issues. Conducted remote diagnostics and supported Windows and macOS troubleshooting while selling technical support subscription plans.

Remote Diagnostics Technical Troubleshooting Malware Virus & Software Support Windows Support MacOS Consultative Sales