Open to opportunities

vaishnavi bhaskar

@vaishnavibhaskar

Message

Operations Analyst improving logistics, escalations, and customer outcomes with MBA-backed business expertise.

India

Message

What I'm looking for

I’m looking for an operations role where I can improve supply-chain and process performance, own escalations end-to-end, and strengthen customer outcomes—using logical, technical solutions while maintaining high accuracy.

I’m a detail-oriented Operations Analyst with an MBA in Finance & HR and 4+ years of experience evaluating business operations, improving performance, and delivering high-quality customer support. I specialize in managing complex escalations and order management for leading brands, combining logical troubleshooting with practical execution.

In my roles, I’ve handled wrong-delivery and pickup-delay tickets, coordinated with internal logistics and return teams, and supported customers through voice, email, and chat. I’ve also mentored team members and earned multiple client satisfaction and performance awards by maintaining accuracy and resolving issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst

Current

Teleperformance

Jun 2025 - Present (11 months)

Handled logistics and supply-chain tickets for wrong deliveries and pickup delays. Resolved complex escalations by coordinating with internal logistics and return management teams.

Logistics Supply Chain Management Order Management Pickup Delay Resolution Customer Support

Senior Executive Support

iEnergizer IT Services Private Limited

Jan 2024 - Jan 2025 (1 year)

Managed escalated customer queries and complaints for Flipkart, covering orders, deliveries, returns, and refunds. Provided voice, email, and chat support to improve customer satisfaction and retention.

Complaint Resolution Order & Delivery Support Returns Chat Support Customer Satisfaction Retention Case Management

Operations Analyst

Teleperformance

Jan 2022 - Jan 2024 (2 years)

Evaluated Flipkart process operations to identify logical and technical solutions for performance improvements. Mentored team members and shared specialized knowledge to support operational effectiveness.

Operations Analysis Performance Improvement Technical Troubleshooting Mentorship Business Operations

Process Analyst

Paytm Money (SRCOM)

Jan 2021 - Jan 2022 (1 year)

Handled customer queries for mutual fund investments via calls, emails, and chat. Assisted users with onboarding, KYC, SIP setup, redemptions, and transaction issue resolution.

Mutual Fund Support KYC SIP Transaction Issue Resolution Onboarding