At Amazon, I manage and track shipments from driver pickup through transit to customer delivery. I investigate exceptions such as late, failed, or unreceived deliveries and coordinate with teams to resolve them.
I handle queries from customers, drivers, and HUBs, including delivery disputes and issues drivers encounter on the road. I investigate cases and provide resolutions using Amazon’s internal operational tools.
I report operational and quality trends using Excel, Google Sheets, and Amazon QuickSight. I’ve also analyzed recurring defects and supported corrective actions through root cause analysis and SOP reinforcement.
I received a PEAK Award in the Rewards & Recognition category. I focus on process compliance, defect reduction, and improving the customer experience.
