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Pravin Raghav

@pravinraghav1

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Highly skilled Senior Operations Analyst with extensive product support expertise.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my skills in operations and data analytics to drive success.

I am a Senior Operations Analyst with over 4.5 years of experience in product support and operations management. My journey has been marked by a commitment to building strong client relationships and driving revenue growth through exceptional service. At Amazon, I have successfully supervised teams, implemented process improvements, and consistently achieved high performance metrics, earning recognition as a top performer for over ten consecutive months.

My technical skills include proficiency in CRM tools like Salesforce, data analytics platforms such as Power BI and Tableau, and geospatial research tools. I have a proven track record of converting complex data into actionable insights, enhancing client satisfaction through timely and accurate deliverables. I thrive in dynamic environments and am passionate about leveraging my expertise to contribute to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Analyst

Current

Amazon Development Center

May 2022 - Present (3 years 2 months)

Supervised a team of experts, regularly monitoring performance by analyzing key metric data and generating comprehensive visual reports. Addressed and settled system-related issues, implementing continuous process improvements that led to a reduction in operational delays. Successfully addressed over 95% of client/brand-related issues monthly, including IP infringements and inventory discrepancies

Team Leadership Performance Monitoring Data Analysis Process Improvement Client Relationship Management Salesforce Excel PowerPoint

Geospatial & Quality Operations

Amazon Development Center

Jul 2021 - Present (4 years)

Converted location-based text data into accurate geographic coordinates with over 98% accuracy. Ensured 95% on-time quality submissions, enhancing client satisfaction through fast and precise deliverables. Built custom datasets by analyzing historical trends and validated over 300 field executive documents to enhance accuracy.

Data Quality Quality Assurance Data Analysis

Client Specialist

Teleperformance Pvt Ltd (Flipkart)

Jun 2020 - Present (5 years 1 month)

Delivered client support for Flipkart by resolving queries, educating users on policies, and strengthening customer relationships. Recognized as a Subject Matter Expert for consistently promoting a client-obsessed culture.

Customer Service Policy Education Customer Relationship Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Anna University

Bachelor of Engineering, Electrical & Electronics Engineering

Completed a Bachelor of Engineering degree with a specialization in Electrical & Electronics Engineering. The curriculum covered fundamental principles and advanced topics in the field.