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PR@pravinraghav1
Highly skilled Senior Operations Analyst with extensive product support expertise.
IndiaI am a Senior Operations Analyst with over 4.5 years of experience in product support and operations management. My journey has been marked by a commitment to building strong client relationships and driving revenue growth through exceptional service. At Amazon, I have successfully supervised teams, implemented process improvements, and consistently achieved high performance metrics, earning recognition as a top performer for over ten consecutive months.
My technical skills include proficiency in CRM tools like Salesforce, data analytics platforms such as Power BI and Tableau, and geospatial research tools. I have a proven track record of converting complex data into actionable insights, enhancing client satisfaction through timely and accurate deliverables. I thrive in dynamic environments and am passionate about leveraging my expertise to contribute to a collaborative team.
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Work history, roles, and key accomplishments
Amazon Development Center
May 2022 - Present (3 years 6 months)
Supervised a team of experts, regularly monitoring performance by analyzing key metric data and generating comprehensive visual reports. Addressed and settled system-related issues, implementing continuous process improvements that led to a reduction in operational delays. Successfully addressed over 95% of client/brand-related issues monthly, including IP infringements and inventory discrepancies
Amazon Development Center
Jul 2021 - Present (4 years 4 months)
Converted location-based text data into accurate geographic coordinates with over 98% accuracy. Ensured 95% on-time quality submissions, enhancing client satisfaction through fast and precise deliverables. Built custom datasets by analyzing historical trends and validated over 300 field executive documents to enhance accuracy.
Teleperformance Pvt Ltd (Flipkart)
Jun 2020 - Present (5 years 5 months)
Delivered client support for Flipkart by resolving queries, educating users on policies, and strengthening customer relationships. Recognized as a Subject Matter Expert for consistently promoting a client-obsessed culture.
Degrees, certifications, and relevant coursework
AUBachelor of Engineering, Electrical & Electronics Engineering
Completed a Bachelor of Engineering degree with a specialization in Electrical & Electronics Engineering. The curriculum covered fundamental principles and advanced topics in the field.
IndiaYou can contact Pravin and 90k+ other talented remote workers on Himalayas.
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