Lakshay Bajaj

At Flipkart, I managed customer experience audits across 15+ delivery hubs, checking that operational and service quality standards were followed.

I prioritized and monitored high-priority shipments, tracked exceptions, and coordinated with hub managers and operations teams to resolve delays and support timely delivery.

I analyzed shipment performance and operational metrics to identify process gaps and opportunities to improve delivery efficiency and reduce escalations. I also prepared audit reports and recommended corrective actions.

I have a B.Com degree and experience in operations management and customer experience. I’m seeking an opportunity to apply my operational expertise, leadership abilities, and analytical skills to contribute to organizational growth and excellence.