PRPravin Raghav
@pravinraghav
Highly skilled Senior Operations Analyst with product support expertise.
IndiaWhat I'm looking for
As a Senior Operations Analyst with over 4.5 years of experience, I have honed my skills in product support and client relationship management. My journey has been marked by a commitment to driving revenue growth and enhancing customer satisfaction through effective team collaboration and data analysis.
At Amazon Development Center, I have successfully supervised teams, implemented process improvements, and consistently achieved high performance metrics. My technical expertise in tools like Salesforce, SQL, Power BI, and Tableau has enabled me to deliver precise data analytics and visual reports that support strategic decision-making. I take pride in my ability to resolve client issues efficiently, having addressed over 3,000 client and brand-related challenges during my tenure.
Recognized as a top performer for over ten consecutive months, I am passionate about leveraging my experience to contribute to a dynamic team. I am eager to take on new challenges that allow me to utilize my skills in operations and analytics to drive success and innovation.
Experience
Work history, roles, and key accomplishments
Senior Operations Analyst
Amazon Development Center
May 2022 - Present (3 years)
Supervised a team, monitored performance metrics, and implemented process improvements to reduce operational delays. Addressed client issues with a high success rate and maintained documentation to enhance team collaboration. Recognized as a top performer for achieving high monthly performance targets.
Geospatial & Quality Operations
Amazon Development Center
Jul 2021 - Apr 2022 (9 months)
Converted location-based text data into geographic coordinates with high accuracy. Ensured timely quality submissions and built custom datasets to enhance data accuracy, contributing to improved client satisfaction.
Client Specialist
Teleperformance Pvt Ltd (Flipkart)
Jun 2020 - Jun 2021 (11 months)
Provided client support for Flipkart, resolving queries and educating users on policies. Recognized as a Subject Matter Expert for promoting a client-focused culture and strengthening customer relationships.
Education
Degrees, certifications, and relevant coursework
AUAnna University
Bachelor of Engineering, Electrical & Electronics Engineering
2013 - 2017
Bachelor of Engineering in Electrical & Electronics Engineering, focusing on the principles of electrical systems, electronics, and their applications in various industries.
Availability
Location
IndiaAuthorized to work in
Job categories
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