At Flipkart India (Instakart Services Pvt. Ltd.), I gathered requirements from hub managers and leadership to design KPI reports tracking SLA adherence, delivery performance, and process compliance across 20+ hub locations. I analyzed delivery exceptions and drove a data-driven compliance initiative that reduced fake delivery attempts from 18% to 1%.
I also analyzed 180,000+ supply chain order records in my Supply Chain Delivery Performance Analysis project, validating data across 50+ business attributes and building interactive Power BI dashboards. My analysis identified a 54.8% delivery-delay rate consistent across all 23 regions, pointing to a process-level issue.
