VKVaibhav Khare
@vaibhavkhare
Technical Support Engineer specializing in robotics and remote troubleshooting.
IndiaWhat I'm looking for
I am a Technical Support Engineer with over three years of hands-on remote technical support experience, focused on robotic systems, application troubleshooting, system configuration, and ensuring compliance with SOPs. I have a track record of improving resolution rates and reducing client downtime through efficient diagnostics and clear client communication.
I excel at monitoring robot performance, correcting navigation and software issues remotely, and maintaining accurate technical documentation. I prioritize timely client updates, adherence to procedures, and continuous process improvement to boost client satisfaction and operational reliability.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Kabam Robotics
Sep 2023 - Present (2 years 3 months)
Provide remote technical support for robotic systems and software, improving robot issue resolution rate by 30% and reducing client downtime by 25% through efficient troubleshooting and incident management.
IT Engineer
Jabalpur Smart City Ltd
Aug 2022 - Aug 2023 (1 year)
Installed, configured, and supported application software and printers while resolving system and network issues to ensure service continuity and reduce client downtime.
Associate Engineer
CMS IT Services
Jul 2018 - Jan 2019 (6 months)
Diagnosed and resolved hardware, software, and network issues, managing over 500 remote support sessions monthly and improving client satisfaction ratings to 90%.
Education
Degrees, certifications, and relevant coursework
Gyan Ganga College of Technology
Master of Technology, Computer Technology/Applications
2017 - 2021
Grade: 8.06
Activities and societies: NA
Completed M.Tech (CTA) at Gyan Ganga College of Technology.
Gyan Ganga College of Technology
Bachelor of Engineering, Computer Science and Engineering
2012 - 2016
Grade: 6.84
Activities and societies: NA
Completed Bachelor of Engineering in Computer Science and Engineering from Gyan Ganga College of Technology between 2016 and 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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