Elvira Moura

I am an IT Support Specialist with over five years of experience in technical support, application troubleshooting, and network configuration. My expertise lies in diagnosing and resolving technical issues efficiently while ensuring customer satisfaction. I thrive in high-pressure environments and have a proven ability to coordinate with cross-functional teams to contribute to service improvement.

Throughout my career, I have worked with various organizations, providing technical support via ticketing systems, chat, and email. My role at CodeMax IT Solutions has allowed me to resolve application-related issues while maintaining detailed records and generating support metrics reports. I have also delivered expert-level customer support for networking hardware and software at DIGISOL System Ltd., where I conducted debugging and issue tracking.

I am passionate about continuous learning and self-improvement, which is reflected in my certifications and technical skills. I am looking to leverage my experience and skills in a challenging new role that allows me to contribute to organizational success while furthering my professional growth.