Akhilesh Sharma

Managed technology implementation, configuration, and administration activities to ensure efficient business functions. Developed and implemented an IT service desk system, handling support requests through remote calls, emails, and Teams Chat for timely resolutions. Collaborated with cross-functional teams to troubleshoot technical issues and monitored security events using SIEM tools.

Performed regular system updates and upgrades to ensure security and compatibility with new applications. Diagnosed and repaired hardware components such as motherboards and hard drives. Troubleshot and resolved complex technical issues, achieving a 100% incident resolution rate within four hours.

Uncovered and investigated security breaches, recommending remediation approaches in consultation with leadership. Designed cybersecurity infrastructure and policies, ensuring comprehensive compliance with security practices. Generated detailed reports of support issues and customer feedback to identify areas for system improvement and performed system maintenance.

Completed a Diploma program focused on Information Technology Support. Gained skills relevant to providing technical assistance and resolving IT issues.

Studied the Bachelor of Computer Application program. Focused on core concepts and principles within the field.