jagadeeshreddy Kumar
@jagadeesh
Remote-focused IT professional specializing in technical support, DevOps, and cloud infrastructure.
What I'm looking for
I am an IT professional with over 8 years of experience in technical support, DevOps, SRE, and cloud infrastructure, focused on delivering high-quality remote support and automation solutions. I excel in troubleshooting complex issues via chat, email, and ticketing platforms while ensuring SLAs and customer satisfaction.
I have implemented deployment, automation, and monitoring solutions across AWS, Azure, and GCP, authored internal knowledge-base and customer-facing documentation, and mentored junior engineers across time zones. My work has been recognized with multiple awards for technical excellence, customer satisfaction, and knowledge sharing.
After a planned career break for up-skilling (2022–2025), I am actively seeking remote-friendly technical support or IT support roles where I can apply my cloud, DevOps, and customer-success expertise to improve operational reliability and end-user experience.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Multiple Clients
Jan 2014 - Dec 2022 (8 years 11 months)
Provided remote technical support and incident resolution for global users, implemented automation and monitoring solutions, and authored knowledge-base articles to improve first-contact resolution and SLA adherence.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Hyderabad
Master of Computer Applications, Computer Applications
Grade: First Division
Completed Master of Computer Applications with First Division from J.N.T.U, Hyderabad.
Osmania University
Bachelor of Science, Science
Grade: First Division
Completed Bachelor of Science with First Division from Osmania University, Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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