Open to opportunities

jagadeeshreddy Kumar

@jagadeesh

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Remote-focused IT professional specializing in technical support, DevOps, and cloud infrastructure.

India

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What I'm looking for

I seek a remote-friendly technical support/IT role where I can leverage cloud and DevOps skills, contribute to automation and documentation, mentor peers, and deliver excellent customer outcomes.

I am an IT professional with over 8 years of experience in technical support, DevOps, SRE, and cloud infrastructure, focused on delivering high-quality remote support and automation solutions. I excel in troubleshooting complex issues via chat, email, and ticketing platforms while ensuring SLAs and customer satisfaction.

I have implemented deployment, automation, and monitoring solutions across AWS, Azure, and GCP, authored internal knowledge-base and customer-facing documentation, and mentored junior engineers across time zones. My work has been recognized with multiple awards for technical excellence, customer satisfaction, and knowledge sharing.

After a planned career break for up-skilling (2022–2025), I am actively seeking remote-friendly technical support or IT support roles where I can apply my cloud, DevOps, and customer-success expertise to improve operational reliability and end-user experience.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Multiple Clients

Jan 2014 - Dec 2022 (8 years 11 months)

Provided remote technical support and incident resolution for global users, implemented automation and monitoring solutions, and authored knowledge-base articles to improve first-contact resolution and SLA adherence.