gopal rathore

Operated and monitored autonomous security patrol robots across multiple countries using Smart+ software, providing real-time support and ensuring optimal performance and safety compliance.

Provided L1/L2 application support and real-time web chat assistance for clients including Warner Bros. Discovery, handling installation, configuration, MDM (iPad/Company Portal) and ticket resolution via Jira/ServiceNow.

Supported customers in troubleshooting software and network issues, performed remote diagnostics, and designed IVR/chat automation flows to improve self-service and call journey efficiency.

Diagnosed router and network connectivity issues, performed firmware recovery and updates, and documented support activities to restore service and maintain compliance with standards.

Maintained routers and switches, managed backup power processes, supervised repairs and upgrades, and resolved customer issues via voice support using Avaya systems.

Completed a Bachelor of Computer Applications degree focusing on core computer science and application development topics.

Completed CCNA certification covering networking fundamentals, IP connectivity, and network access.

Completed Higher Secondary Certificate (senior secondary school) education.

Completed professional-level Microsoft Azure training/certification focused on cloud services and platform management.

Completed MCSA certification demonstrating competency in Microsoft server and infrastructure technologies.