Biman Mondal
@bimanmondal
I resolve enterprise hardware and software issues through remote, SLA-driven technical support.
IndiaWhat I'm looking for
I've delivered advanced remote hardware and software support at Dell Technologies, troubleshooting laptops, desktops, enterprise peripherals, operating systems, and applications. I use remote desktop tools, driver and firmware upgrades, and warranty component replacements to restore system functionality.
I manage multi-tier incident tickets through escalation matrices and help commercial and retail customers with warranty reconciliation, renewals, and coverage upgrades. My performance was recognized as Outstanding Floor Performer at Dell Technologies from 2023 through 2026.
Previously at Wipro, I handled remote diagnostics, software incidents, service dispatch coordination, and tailored support-package recommendations. I also mentored new support engineers on ticketing workflows, remote access protocols, and customer handling standards.
Experience
Work history, roles, and key accomplishments
Delivered advanced technical support and hardware/software troubleshooting for laptops, desktops, and enterprise peripherals, facilitating component replacements under warranty. Managed and resolved multi-tier incident tickets in alignment with the organizational Escalation Matrix.
Provided end-to-end remote diagnostics and software incident management for client computing systems. Coordinated service appointments and dispatch logistics for hardware repair across diverse electronic hardware and consumer devices.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration, Information Technology & System Management
2021 - 2023
Pursued a Master of Business Administration with a focus on Information Technology and System Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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