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Vaibhav Jadhav

@vaibhavjadhav

Message

Customer service and banking operations specialist focused on accuracy.

India

Message

What I'm looking for

I seek a customer-focused operations role emphasizing accurate EMI/banking processing, CRM-driven communication, and opportunities to improve processes while working in a collaborative, compliance-oriented team.

I am a customer-service-focused banking operations professional with hands-on experience in EMI processing, outbound communication, query resolution, and documentation. I bring strong communication, problem-solving, and attention-to-detail to every customer interaction.

At IDFC FIRST Bank (HGS) I processed end-to-end credit card EMI conversions, explained EMI terms and repayment details, resolved customer queries within SLA and compliance requirements, and drafted structured emails with EMI breakdowns. In a prior role at Lester Infoservices I conducted outbound calls to US/Canada clients, explained subscription value propositions, and maintained CRM accuracy.

I am proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot), CRM tools, and email communication, and I seek to contribute dependable, customer-centric operations support to a team that values accuracy and effective client communication.

Experience

Work history, roles, and key accomplishments

Associate

IDFC First Bank

Dec 2024 - May 2025 (5 months)

Processed end-to-end credit card EMI conversions, explained EMI terms and repayment details to customers, and resolved queries within SLA while ensuring compliance and accurate financial calculations.

Customer Support Banking Operations Query Resolution Email Drafting CRM Tools MS Excel Compliance

Process Executive

Lester Infoservices

Nov 2022 - Feb 2024 (1 year 3 months)

Conducted outbound calls to US/Canada clients for subscription promotions, communicated value propositions to improve acceptance rates, and maintained CRM accuracy to ensure consistent performance.