Anukul Gupta
@anukulgupta
Banking SME at Kotak Mahindra Bank who handled customer complaints and helped executives resolve complex banking issues.
IndiaWhat I'm looking for
At Kotak Mahindra Bank, I handled customer queries and service requests, including calls from NRI customers in different countries, and provided end-to-end resolutions.
After two years as an Executive, I was promoted internally to SME. I managed requests and complaints raised by executives and ensured complaints were closed within defined ageing timelines.
I also assisted team members with complex customer issues and managed daily operational tasks. I use Microsoft Excel and Microsoft PowerPoint for my work.
Experience
Work history, roles, and key accomplishments
Promoted internally to SME after 2 years as an Executive. Managed requests and complaints raised by executives, ensuring closure within defined timelines and assisting team members with complex issues.
Handled customer queries through calls and provided effective end-to-end resolutions. Managed NRI customer calls and maintained customer satisfaction through professional communication.
Education
Degrees, certifications, and relevant coursework
Mahatma Jyotiba Phule Rohilkhand University
B.Com, Commerce
Pursued Bachelor of Commerce degree.
Wilsonia College
12th (ISC - Commerce), Commerce
Completed 12th grade with Commerce stream under ISC board.
Wilsonia College
10th (ICSE), General
Completed 10th grade under ICSE board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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